Abigail Stoffel
Windermere,FL
Summary
Dedicated professional with strong customer service skills. Experienced in creating exceptional guest experiences and effectively troubleshooting technology to enhance service delivery.
Overview
4
4
years of professional experience
Work History
Seater
Walt Disney Parks and Resorts
Orlando, FL
06.2024 - Current
- Greet guests and assist with the reservation check-in system.
- Prioritize safety with proper food and utensil handling.
- Support a high-volume environment by efficiently performing tasks, like cleaning tables and folding silverware.
- Creating exceptional customer experiences by connecting with each guest.
- Troubleshoot guest-facing technology to minimize service disruptions
Dietary Clerk
Ascension
Oak Creek, Wisconsin
06.2023 - 08.2023
- Create satisfactory dining experiences for guests using personalized health data.
- Ensure safe patient experiences by professionally communicating with various hospital departments.
- Multi-task during busy meal service periods to efficiently answer patients' requests and deliver trays.
Resort Houseperson (Internship)
Walt Disney Parks and Resorts
Orlando, Florida
01.2023 - 04.2023
- Maintain attractive, clean guest environments throughout the resort.
- Prioritize safety and security by performing visual inspections of guest rooms.
- Utilize HotSOS technology system to complete service requests within 15 minutes, and optimize guest satisfaction.
Server
Presbyterian Homes and Services
Germantown , WI
12.2021 - 01.2023
- Troubleshoot the resident service experience by taking accountability for mistakes and providing service recovery.
- Anticipate dining room needs by preparing salads, and various dessert displays in advance.
- Prioritize safety at all times by monitoring the needs of older adults in the dining room
Education
Bachelor of Science - Hospitality And Tourism Management
University of Wisconsin-Stout
Menomonie, WI01-2026
Skills
- Customer service
- Food safety
- Time management
- Technology troubleshooting
- Team collaboration
- Visual inspections
Timeline
Seater
Walt Disney Parks and Resorts
06.2024 - Current
Dietary Clerk
Ascension
06.2023 - 08.2023
Resort Houseperson (Internship)
Walt Disney Parks and Resorts
01.2023 - 04.2023
Server
Presbyterian Homes and Services
12.2021 - 01.2023
Bachelor of Science - Hospitality And Tourism Management
University of Wisconsin-Stout