Lendie Annaika STIMPHIL

• Maintained clean, organized environments for presentable front-of-house areas.
• Fielded customer complaints and notified managers.
• Greeted customers with smile and provided friendly, knowledgeable service.
• Took information about guests' party size, led to seating and offered menus.

• Processed cash, credit and debit transactions accurately, limiting discrepancies.
• Checked customer IDs and verified age-restricted purchases.
• Greeted customers with smile and provided friendly, knowledgeable service.

As a Digital Agent, I responded to customer queries or complaints on the company's social media channels such as Facebook, Instagram and Twitter as well as live chat on the MyDigicel App so I :

• Handled inbound customer chat conversations from various websites.
• Engaged with customers to understand needs, resolve issues and answer product questions.
• Referred tricky customer issues to designated department for resolution.
• Exceeded customer service expectations by providing detailed, up-to-date information regarding products, services and promotions.