Haven Longest
Orlando
Summary
Management professional with a track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, team leadership, and fostering a positive work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Attractions Assistant Manager
Holiday World and Splashin’ Safari
03.2024 - Current
- Responsible for the overall operation of all attractions in Holiday World.
- Manage 100+ employees per day
- Handle employee and guest issues
- Train new employees
- Audit and coach employees
- Perform capacity audits for the attractions and assist with developing new operator positions to increase capacity.
- Ride Operations
- Perform evacuations when necessary
- Guide elevated experience tours for guests
- Dispatch radio calls
- Accommodate and communicate with ADA-applicable guests
Keyholder
Joann Fabric and Craft Stores
09.2024 - 04.2025
- Manage 3 to 4 employees per day
- Responsible for opening and closing the store
- Handle cas
- Encountered liquidation and assisted the store in its permanent closure
Attractions Supervisor
Holiday World and Splashin’ Safari
03.2022 - 10.2023
- Handle attraction downtimes
- Handle guest comments
- Handle employee discipline reports
- Audit and train employees
- Perform evacuations when necessary
- Ensured the safety of all guests
- Ride Operations
- Dispatch radio and phone calls
- Guide elevated experience tours for guests
Service Scheduler
Business Development Center at Romain Cross Pointe Auto Park
09.2022 - 04.2023
- Scheduled customer service appointments
Attractions Crew Leader
Holiday World and Splashin’ Safari
03.2021 - 10.2021
- Train new employees
- Ride Operations
- Dispatch radio and phone calls
- Fill the role of supervisor as needed
Ride Operator
Holiday World and Splashin’ Safari
05.2019 - 09.2020
- Ride Operations
- Ensure the safety of all guests
Education
Bachelor of Arts - Business Management
University of Southern Indiana
Evansville, INHigh School Diploma - undefined
Pike Central High School
Petersburg, INSkills
- 7 years of Amusement Park experience
- 7 years of Ride Operation experience
- 5 years of Management/Leadership experience
- Customer Service
- Decision-making
- Problem-Solving
- CPR Certification
- ADA Accommodation experience
- Employee performance evaluations
- Conflict resolution
- Operations management
Certification
CPR Certification
iROC Certified Ride Trainer
Languages
French
Professional Working
Timeline
Keyholder
Joann Fabric and Craft Stores
09.2024 - 04.2025
Attractions Assistant Manager
Holiday World and Splashin’ Safari
03.2024 - Current
Service Scheduler
Business Development Center at Romain Cross Pointe Auto Park
09.2022 - 04.2023
Attractions Supervisor
Holiday World and Splashin’ Safari
03.2022 - 10.2023
Attractions Crew Leader
Holiday World and Splashin’ Safari
03.2021 - 10.2021
Ride Operator
Holiday World and Splashin’ Safari
05.2019 - 09.2020
High School Diploma - undefined
Pike Central High School
Bachelor of Arts - Business Management
University of Southern Indiana
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