Identify customer needs to offer quality experience
Maintain and organize retail products
Occasional cashier and phone management services
Office Assistant/Receptionist
Schmid Insurance
Gilman, IL
05.2022 - 08.2024
Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
Assistant to the Athletic Director
Watseka Community High School
Watseka, IL
08.2023 - 05.2024
Prepared and edited correspondence, reports, presentations, and other documents for the Director's review
Maintained confidential files and records in accordance with company policies
Lifeguard/Swim Instructor
Watseka Public Pool
Watseka, IL
05.2022 - 08.2023
Warns swimmers of improper activities or danger and enforces pool regulations and water safety policies
Administers first aid in the event of injury, rescues swimmers in distress or danger of drowning, and administers CPR and/or artificial respiration, if necessary
Received cash from patrons and administered cash
Administered pool passes
Education
Undergraduate - Kinesiology
University of Illinois Urbana-Champaign
Champaign, IL
05-2028
High School Diploma -
Watseka Comm High School
Watseka, IL
05.2024
Skills
Communication skills
Organizational skills
Customer support
Teamwork and collaboration
Personal Information
Work Permit: Authorized to work in the US for any employer