Haven Sanchez
State College,PA
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Quick-learned that is adaptable to a new working environment with a new staff team.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess, Restaurant Busser
Michael Juliano
Egg Harbor, New Jersey
03.2023 - 08.2024
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed waitlists and special requests for large parties.
- Assisted with setting up outdoor seating for reservations and larger parties.
- Provided assistance to servers as needed, including running food, refilling beverages, and clearing plates from tables when needed during peak business hours.
- Performed opening and closing duties such as restocking supplies and cleaning work areas. Assisted with restocking supplies such as straws, cups, plates and utensils.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Swept floors and removed garbage from dining area.
- Performed opening duties, including setting up the side stations for service staff.
- Maintained cleanliness of workstation throughout shift; wiped down counters, tables, and chairs.
- Ensured that all areas were properly sanitized at the end of each shift.
Worker
Quincy's Lobster Rolls
Ocean City, NJ
06.2023 - 09.2023
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adjusted seasonings of dishes according to customers' tastes.
- Monitored quality, presentation and quantities of plated food across line.
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
- Stocked shelves, racks and bins with new or transferred merchandise.
- Unloaded food off stacked boxes, crates, containers, and other materials on pallets, shelves, or racks.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Cabana Host
OC Waterpark
Ocean City, New Jersey
06.2021 - 08.2022
- Greeted guests upon arrival, providing a warm welcome and seating them at their cabana.
- Assisted with food orders from the food menu, ensuring accuracy and timely delivery to cabanas.
- Maintained cleanliness of cabanas and part areas by removing trash and wiping down surfaces after each guest party.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
Education
Bachelor of Science - Psychology & Criminology
Pennsylvania State University
University Park, PASkills
- Dining Customer Service
- Menu Memorization
- Conflict Resolution
- Active Learning
- Greeting guests
- Complex Problem-Solving
- Handling Complaints
- Cash Handling
- Effective customer upselling
- Highly organizational
- Teamwork and Collaboration
- Responsible and Dependable
Affiliations
- President of high school student council
- President of National Honor Society
- Active volunteer in both my school and church community, with special events and missions trips
- Captain of varsity cheerleading for four consecutive years
- Member of a competitive dance team for four years
Timeline
Worker
Quincy's Lobster Rolls
06.2023 - 09.2023
Restaurant Hostess, Restaurant Busser
Michael Juliano
03.2023 - 08.2024
Cabana Host
OC Waterpark
06.2021 - 08.2022
Bachelor of Science - Psychology & Criminology
Pennsylvania State University
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