HAWA DAHIR
Ulta Beauty and Mac Cosmetics
Rochester,MN
14
years of professional experience
Customer service professional with significant experience in finance. Established rapport with clients while driving customer satisfaction and enhancing company performance. Specializes in process optimization and quality improvement, with a focus on relationship development and partnership cultivation.
Work History
Sales Associate
3 Years 4 Months- Collaborated with team to implement sales and marketing techniques, enhancing customer satisfaction.
- Cultivated customer relationships to strengthen brand loyalty. and bridge the gap between luxury and drugstore.
- Executed daily product inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new team members on product knowledge and sales techniques to foster a collaborative environment.
Personal Banker
2 Years 2 Months- Assisted customers in identifying and achieving financial goals through personalized banking solutions.
- Demonstrated proficiency in various software applications.
- Provided personalized financial advice to clients, enhancing customer satisfaction and loyalty.
- Analyzed client financial needs to recommend appropriate banking products and services.
- Developed strong relationships with clients through regular follow-ups and account management.
Member Advisor
8 Years 1 Month- Facilitated clear communication between team members to enhance project understanding.
- Applied financial knowledge to evaluate budget proposals and financial reports.
- Provided guidance to members on forms and technical processes for resolving account, service, and system issues.
Counter Manager
5 Years 4 Months- Achieved sales goals through effective communication and demonstration of products.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Cultivated strong client relationships, leading to increased repeat business and referrals.
- Managed inventory to ensure adequate stock levels and timely replenishment.
- Collaborated with team members to improve overall store performance and achieve targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
Education
High School Diploma
- Collaborated with team members to achieve branch goals and improve overall performance.
- Assisted members in navigating online banking platforms, promoting the use of digital tools for ease of account management.
- Maintained strict adherence to compliance guidelines while processing transactions and managing accounts.
- Delivered exceptional customer service through active listening, empathy, and timely communication with members.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Maintained and managed customer files and databases.
Skills
Customer Relationship Management
Personalized financial advice
Personalized financial solutions
Customer Needs Assessment
Client management
Process optimization
Deposit and withdrawal management
Transaction management
Sales reporting
Training and coaching
Risk management
Needs assessment
Timeline
Personal Banker
Wells Fargo Bank
05.2024 - 07.2026Read More
Sales Associate
Ulta Beauty and Mac Cosmetics
04.2023 - CurrentRead More
Member Advisor
Affinity Plus Federal Credit Union
02.2016 - 03.2024Read More
Counter Manager
Herberger’s Department Store
04.2012 - 08.2017Read More
Mayo High School
High School Diploma
Read More