Hawa Dogbey
337 Petunia Dr, Smyrna,Tn
Summary
Possesses versatile skills in project management with excellent planning, problem solving abilities and collaboration. Offering over a decade of experience and a willingness to take on any challenge. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
16
16
years of professional experience
Work History
Rating Veteran Service Representative
Dept. of Veteran Affairs
2023.07 - Current
- Evaluated veterans' claims for disability benefits, ensuring compliance with regulations and policies.
- Provided expert guidance to veterans on benefit eligibility and application processes.
- Reviewed complex cases, analyzing documentation to determine appropriate benefit levels.
- Mentored junior staff in claim evaluation processes, enhancing team productivity and accuracy.
Workers’ Compensation Claims Specialist
Tennessee Family Solutions
2014.12 - 2023.03
- Assisting employees with their workers' compensation claims and other HR-related issues
- Conducting investigations and gathering evidence to support workers' compensation claims
- I work with my team analyzing complex medical information to determine service connections and disability entitlement
- Attend comprehensive training on updated policies, assuring proper application of federal laws to determine compensation and benefits
- Using insurance rate standards to calculate premiums, refunds, commissions and adjustments.
- Comprehensive understanding of all relevant laws as well as related medical and legal terminology
Navy Seaman
United States Navy, Great Lakes Naval Training Center
2015.03 - 2015.04
- Acquired discipline, teamwork, and leadership skills through daily activities at Basic Training
- Participated in daily physical training to build strength, endurance, and discipline
- Trained in drill and ceremony, including marching and salute procedures, which are essential for military discipline and order
- Received classroom instruction on various topics, including Navy history, core values, and military tactics
- Trained to develop teamwork, coordination, and attention to detail
Claims Specialist
SIC Insurance Company Limited
2010.07 - 2014.03
- Using national laws pertaining to compensation and the pension scheme to accurately rate claims
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Comparing medical reports and/or Police reports and other evidence pertaining to the claim to make sound decisions
- Assessing disabilities through evaluating various percentages and using this information to assist with rating benefit claims
- I also examine evidence and allegations in order to reach well-supported conclusions regarding benefit claims
- Assisted clients with insurance policy changes as well as explain the full range of benefits and all related programs
- Conducted outreach activities to educate clients about insurance options and coverage benefits
- Maintained strong relationships with clients to ensure their satisfaction and loyalty.
Education
Bachelor of Science Psychology - Industrial Psychology
University of Cape Coast
Ghana2011-05
Skills
- Strong interpersonal and communication skills
- Technical Issue Troubleshooting
- Incident Response
- Schedule Coordination
- Decision Making
- Time Management
- Team Management
- Data Entry
- Report Writing
- Microsoft Office
- Claims analysis
- Oral communication
- Policy interpretation
Timeline
Rating Veteran Service Representative
Dept. of Veteran Affairs
2023.07 - Current
Navy Seaman
United States Navy, Great Lakes Naval Training Center
2015.03 - 2015.04
Workers’ Compensation Claims Specialist
Tennessee Family Solutions
2014.12 - 2023.03
Claims Specialist
SIC Insurance Company Limited
2010.07 - 2014.03
Bachelor of Science Psychology - Industrial Psychology
University of Cape Coast