Jennifer Colon
Tacoma,WA
Summary
Reliable and customer-focused professional with over 24 years if federal service seeking an opportunity with Costco Wholesale. Experienced in high-volume customer service environments, team leadership, and problem resolution. Known for professionalism, reliability, and delivering excellent service to the public.
Overview
24
24
years of professional experience
Work History
Rating Veteran Service Representative
Department of Veterans Affairs
02.2023 - Current
- Reviewed and process complex claims while ensuring accuracy and compliance with federal policies.
- Provide clear communication to Veterans regarding benefits and eligibility requirements.
- Manage large workloads while maintaining attention to detail and efficiency.
- Collaborate with teams to ensure timely service and positive outcomes for customers.
Veterans Service Representative
Department of Veterans Affairs
07.2022 - 02.2023
- Provided comprehensive assistance to veterans in understanding and completing benefits applications and eligibility requirements.
- Analyzed claims to ensure alignment with organizational policies and legal requirements.
- Outlined comprehensive support services and resources tailored for veterans and their families.
- Engaged with cross-functional teams to identify process improvements and strengthen service delivery mechanisms.
Social Security Administration
Customer Service Represenative
09.2018 - 07.2022
- Assisted members of the public with benefits, applications, and policy questions.
- Handled high volumes of customer interactions while providing clear and professional service.
- Resolved customer concerns and complex service issues effectively.
- Maintained detailed records and ensured accurate processing of claims and documentation.
Supervisory Transportation Security Officer
Transportation Security Administration, TSA
06.2016 - 09.2018
- Supervised teams responsible for airport security screening operations in a high-volume environment.
- Trained and mentored employees while ensuring adherence to safety and operational procedures.
- Resolved customer concerns while maintaining professionalism and operational efficiency.
- Coordinated staff assignments to maintain efficient workflow during peak travel periods.
- Collaborated closely with airport stakeholders to maintain clear lines of communication regarding ongoing operations or emerging concerns.
Transportation Security Officer
Transportation Security Administration, TSA
09.2002 - 06.2016
- Provided direct customer service to thousands of travelers daily while maintaining professionalism in a fast-paced environment.
- Ensured safety and security compliance by following strict federal procedures and screening protocols.
- Assisted passengers with questions and resolved issues while maintaining efficient checkpoint operations.
- Worked collaboratively with team members to manage high-volume passenger flow during peak travel periods.
- Demonstrated reliability and punctuality in a time-sensitive operational environment.
- Communicated clearly with travelers to explain procedures and ensure a smooth screening process.
- Maintained attention to detail and accuracy while inspecting baggage and identifying prohibited items.
Education
High School Diploma -
Skills
- Customer service and member assistance
- Team leadership and staff supervision
- Conflict resolution and problem solving
- Fast-paced, high-volume work environments
- Training and mentoring employees
- Policy compliance and safety procedures
- Strong communication and teamwork
- Reliable attendance and strong work ethic
Languages
Spanish
Native or Bilingual
Timeline
Rating Veteran Service Representative
Department of Veterans Affairs
02.2023 - Current
Veterans Service Representative
Department of Veterans Affairs
07.2022 - 02.2023
Social Security Administration
Customer Service Represenative
09.2018 - 07.2022
Supervisory Transportation Security Officer
Transportation Security Administration, TSA
06.2016 - 09.2018
Transportation Security Officer
Transportation Security Administration, TSA
09.2002 - 06.2016