Haydee Atienzo
El Paso,TX
Summary
High-achieving Sales Associate offering an extensive background in customer service, sales, and client relations. Self-directed and self-motivated team player who also works well independently. Inventory control procedures. Cash handling accuracy. Organized time management and detail oriented. Excellent multi-tasker. Strong communication skills. Proficient in Office. Received “exceeds expectations” ratings on performance reviews for 6 years. Hardworking employee enthusiastic about learning real estate field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills.
Overview
8
8
years of professional experience
Work History
Customer Service
Anchor Medical, LLC
El Paso, Texas
07.2024 - Current
- Performed data entry of patient information into electronic health record system.
- Responded promptly to all emails, voicemails, faxes, letters and other correspondence from customers regarding their accounts or services provided by the organization.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Updated system with order specifics and customer details, preferences, and billing information.
- Resolved billing issues related to services rendered by healthcare providers.
- Applied HIPAA privacy and security regulations while handling patient information.
- Led on- and off-site customer support teams across multiple time zones.
- Collected deposits or payments and arranged for billing.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Utilized knowledge of medical terminology to provide accurate answers to customer inquiries.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Loan Processer Assistant
Bank of Texas
El Paso, Texas
05.2023 - 05.2024
- Facilitated development of comprehensive materials including reports and polished business collateral.
- Coordinated support to facilitate general office operations.
- Maintained front desk to provide positive first impression.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers.
- Handled confidential information with discretion and integrity.
- Received and distributed mail, letters and packages.
- Ensured accurate data entry of loan application information into system.
- Prepared and typed loan applications, closing documents or legal documents using computers.
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
- Tracked regulatory changes that might affect lending practices or policies.
Purchasing/Closing Coordinator
Rise Homes, LLC
05.2022 - 05.2023
- Used consultative sales approach to understand customer needs and recommend relevant offers
- Responded to telephone and in-person requests for information
- Followed up with existing customers to provide additional support and address concerns
- Provided sales and customer service assistance to walk-in traffic
- Reviewed and executed confidential documents, contracts and disclosures
- Established a positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages
- Developed new business and managed new and existing clients
- Coordinated appointments to show tenants and buyers prospective homes
- Negotiated contracts with buyers and sellers to maximize customer savings
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients
- Promoted properties to target audiences to enhance revenue generation
Purchasing Agent
Carefree Homes LLC
08.2017 - 04.2021
- Maintained complete documentation and records of all purchasing activities
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders
- Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders
- Tracked inventory shipments and prepared spreadsheets detailing item information
Real Estate Closing Coordinator
Carefree Homes LLC
02.2017 - 08.2017
- Reviewed and executed confidential documents, contracts and disclosures
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages
- Developed new business and managed new and existing clients
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports
Education
GED - Psychology
El Paso Community College
El Paso, TXGED - Human Resources Management
Ashford University
San Diego, CASkills
- Customer service leadership
- Customer service in spanish
- Cost reduction strategies
- Order tracking
- E-procurement systems
- Medical terminology understanding
- ICD-9 coding experience
- Document scanning
- Release of information paperwork
- Supply ordering
- HIPAA regulations
- File organization
Timeline
Customer Service
Anchor Medical, LLC
07.2024 - Current
Loan Processer Assistant
Bank of Texas
05.2023 - 05.2024
Purchasing/Closing Coordinator
Rise Homes, LLC
05.2022 - 05.2023
Purchasing Agent
Carefree Homes LLC
08.2017 - 04.2021
Real Estate Closing Coordinator
Carefree Homes LLC
02.2017 - 08.2017
GED - Psychology
El Paso Community College
GED - Human Resources Management
Ashford University
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