Haydee Colon
Deltona,FL
Summary
Experienced and skillful Inbound Customer Service Agent providing high quality service to callers. Excellent time management skills combined with a superior knowledge of the customer service industry. Several years of experience in various retail settings with a proven track record of job success. Bilingual, Spanish hardworking, and ready to join the next team.
Overview
27
27
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvment
Sanford, FL
09.2018 - Current
- Assisted large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Answered multi-line phone system over 40 customers and greeted callers enthusiastically, and transfer calls to correct departments and personnel.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved customer problems and complaints.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed multiple tasks and met time-sensitive deadlines.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
Special Education Teacher's Assistant
Hamilton Elementary School
Sanford, FL
03.2018 - Current
- Took over class for regular classroom teacher, managing assignments.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Engaged and entertained children through recreational and educational activities.
- Collaborated with 2 teachers to promote appropriate care and education for 13 children.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Encouraged children to interact with each other and participate in group activities.
- Taught children with creative approaches, methods and techniques.
- Promoted sensory development by providing access to different textures.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
Special Education Teacher Assistant
Mamaroneck Union Free Schl Dst
Mamaroneck, NY
10.1998 - 02.2017
- Supported student learning objectives through personalized and small group assistance.
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Escorted students to different school locations to provide ongoing assistance.
- Helped classroom teachers achieve instructional objectives.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Maintained positive attitude and affirmatively communicated with each student.
- Supported teacher in development of individual learning strategies.
- Offered student support through special accommodations, extra assistance and assessments.
- Helped special education teachers determine specific needs for individuals with exceptional needs.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Translated in Spanish during parent conferences and meetings.
- Prepared learning materials, helping teachers prepare for daily instruction
Education
Associate of Applied Business - Business Administration
Monroe College
The Bronx, NY06.1993
High School Diploma -
Mamaroneck High School
Mamaroneck, NY06.1987
Skills
- Exceptional Communicator
- Correcting Discrepancies
- Courteous with Strong Service Mindset
- Customer Support
- Interpretation and Translation Services
- Understanding Customer Needs
- Policy and Procedure Adherence
- Communications Strategies
- Issue and Complaint Resolution
- Order and Refund Processing
- Upbeat and Positive Personality
Languages
Spanish
Full Professional
Timeline
Customer Service Associate
Lowes Home Improvment
09.2018 - Current
Special Education Teacher's Assistant
Hamilton Elementary School
03.2018 - Current
Special Education Teacher Assistant
Mamaroneck Union Free Schl Dst
10.1998 - 02.2017
Associate of Applied Business - Business Administration
Monroe College
High School Diploma -
Mamaroneck High School
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