Haydee Garcia
Whittier,CA
Summary
Dedicated professional with extensive experience in collections and customer service. Proven ability to implement targeted strategies that reduce delinquency rates and foster positive customer relations, ensuring compliance and satisfaction.
Overview
30
30
years of professional experience
Work History
Deficiency Collector
Consumer Portfolio Services
Irvine, CA
04.1996 - Current
- Managed collections process to reduce delinquency rates and improve recovery outcomes.
- Developed payment plans that enhanced customer satisfaction and maintained compliance with regulations.
- Analyzed account statuses to identify trends and implement targeted collection strategies.
- Trained new team members on effective negotiation techniques and system usage for optimal performance.
- Collaborated with legal teams to prepare documentation for accounts requiring litigation actions.
- Led initiatives to improve customer outreach methods, resulting in higher engagement rates and successful resolutions.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
Education
Pioneer High School
Whittier, CA06-1980
Skills
- Call center experience
- Customer research
- Assertiveness
- Repayment plan structuring
- Skip tracing
- Customer service
- Customer relations
- Problem resolution
Timeline
Deficiency Collector
Consumer Portfolio Services
04.1996 - Current
Pioneer High School