Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Haydee Lira

Provo

Summary

A motivated current student seeking to enter the work field aligned with my studies. I possess a strong determination to gain valuable real-world experience. Consistently delivering tasks on time, whether independently or as part of a team, I exhibit a high level of dependability and reliability. I am prepared to learn and grow alongside your company. With exceptional communication, interpersonal, and organizational skills, I efficiently complete tasks. Additionally, my ability to adapt swiftly to new environments ensures seamless transitions.

Overview

4
4
years of professional experience

Work History

Front End Academy Trainer

Walmart
01.2024 - Current
  • Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
  • Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
  • Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
  • Managed time effectively by prioritizing tasks appropriately based on urgency or importance while remaining adaptable to changing circumstances in a fast-paced retail environment.

Call Center Representative

Engagex
04.2023 - 08.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.

Personal Shopper

Walmart
03.2021 - 02.2022
  • Fostered high-level customer service and satisfaction to drive loyalty
  • Maintained positive working relationships with customers, team members, and leadership
  • Stored product correctly in staging area, following safety guidelines
  • Resolved customer complaints quickly by contacting leadership
  • Followed up promptly on all unresolved cases from previous shifts
  • Utilized strong bilingual communication skills to successfully assist customers

Education

High School Diploma -

Centro de Bachillerato Tecnologico Industrial y de Servicios #105
06.2020

Skills

  • Online Ordering Familiarity
  • Effective Multitasking
  • Spanish Interpreting
  • Teamwork and Collaboration
  • New hire training
  • Planning and coordination
  • Creative problem solving
  • AutoCAD shortcut commands
  • 3D modeling expertise

Languages

Spanish
Native or Bilingual

Timeline

Front End Academy Trainer

Walmart
01.2024 - Current

Call Center Representative

Engagex
04.2023 - 08.2023

Personal Shopper

Walmart
03.2021 - 02.2022

High School Diploma -

Centro de Bachillerato Tecnologico Industrial y de Servicios #105
Haydee Lira