Haydee Ortiz
San Bernardino,CA
Summary
Accomplished Crew Trainer at McDonald's, adept in employee training and customer service, enhanced team performance through comprehensive coaching programs. Demonstrated leadership by setting exemplary standards in service efficiency and kitchen sanitation, significantly improving operational flow. Expert in POS systems and team supervision, consistently fostering a culture of excellence and mentorship.
Overview
2
2
years of professional experience
Work History
Crew Trainer
McDonald's Fast Food Restaurant
10.2022 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Education
Serrano High School
Phelan, CASkills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- Coaching and Mentoring
- Role Modeling
Languages
Spanish
Native or Bilingual
Timeline
Crew Trainer
McDonald's Fast Food Restaurant
10.2022 - Current
Serrano High School
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