Haydee Santana
Wellton,AZ
Summary
Multifaceted, Bilingual Photographer offers portrait and Event photography coupled with outstanding color balance and correction talents. Assists clients and local business's with choosing right package to fit needs and accurately determines project goals, equipment and lighting needs. Managing day to day operations, data entry and customer service to all clients.
Overview
15
15
years of professional experience
Work History
Lead Photographer
Passion Projects Photography
Wellton, AZ
12.2019 - Current
- Collaborated with clients to determine their specific photographic needs.
- Managed workflow processes from pre-production through post production stages of each project.
- Organized, edited and retouched digital images for client use.
- Monitored daily operations of the studio including scheduling, equipment maintenance, and inventory control.
- Maintained relationships with existing clients while developing new business opportunities.
- Coordinated with vendors to secure necessary materials needed for photo shoots such as props or backgrounds.
Paraprofessional
Otay Ranch High School
Chula Vista, CA
03.2015 - 10.2018
- Monitored student attendance records and reported any discrepancies to appropriate personnel.
- Conducted random audits of attendance records to ensure compliance with company policies and procedures.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Bilingual Customer Service Representative
Ibex
Chula Vista, CA
06.2014 - 02.2017
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Provided translation assistance for customers with limited English proficiency.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Took ownership of each call by listening attentively to understand individual needs.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Organized files according to established procedures for easy retrieval later on.
- Prepared summaries of daily work completed for review by supervisors.
- Maintained confidentiality of sensitive information entered into the system.
Customer Service Supervisor
Toys R Us
National City, CA
04.2009 - 11.2014
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Performed daily deposits in accordance with bank policies and procedures.
- Counted and balanced cash drawer at the beginning and end of shift.
- Reviewed incoming returns for accuracy and completeness to ensure compliance with company policies.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
Education
Associate of Arts - Photographic, Film, And Video Technology
Grossmont College
El Cajon, CA07-2020
High School Diploma -
Otay Ranch Highschool
Chula Vista, CA06-2010
Skills
- Client Relations
- Bilingual in english and spanish
- Data entry
- Customer Service
- Photo editing
- Event photography
- Accuracy and Precision
- Schedule Management
References
References available upon request.
Timeline
Lead Photographer
Passion Projects Photography
12.2019 - Current
Paraprofessional
Otay Ranch High School
03.2015 - 10.2018
Bilingual Customer Service Representative
Ibex
06.2014 - 02.2017
Customer Service Supervisor
Toys R Us
04.2009 - 11.2014
Associate of Arts - Photographic, Film, And Video Technology
Grossmont College
High School Diploma -
Otay Ranch Highschool
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