Hayden Baptiste
New Castle,DE
Summary
Highly detail-oriented and organized self-starter who works well independently or with a team to get the job done to the satisfaction of the client.
Overview
18
18
years of professional experience
Work History
Route Service Representative
Nixon Medical
New Castle, DE
08.2021 - Current
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maintained up-to-date knowledge of products and services to address customer inquiries.
- Collaborated with customers to identify needs and provided catered solutions.
- Operated delivery vehicles safely and efficiently.
- Provide expert inventory management.
General Manager
Scandinavian Auto Services
Wilmington, DE
04.2015 - 07.2021
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Facilitated inter-departmental communication to effectively provide customer support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints in empathetic manner.
- Cross-trained and backed up other customer service managers.
Customer Service Representative
Comcast Communications
New Castle, DE
03.2014 - 04.2015
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Accurately documented, researched and resolved customer service issues.
- Defused volatile customer situations calmly and courteously.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Met or exceeded service and quality standards every review period.
Residential Cleaner
Magic Wand Cleaning Service
09.2011 - 02.2014
- Properly labeled and diluted all cleaning solutions.
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
- Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
- Spot cleaned furniture and carpet.
Financial Recovery Specialist
HSBC Retail Services
02.2008 - 05.2011
- Effectively managed high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
Financial Recovery Specialist
Phillips and Cohen Associates
08.2007 - 03.2008
- Identified, initiated, and facilitated resolution of customer issues.
- Negotiated payment arrangements on past due accounts.
- Provided accurate and appropriate information in response to customer inquiries.
- Recorded information regarding financial status of client and status of collection efforts.
Cable Television Technician
Ironwood Communications
Townsend, DE
09.2006 - 04.2007
- Home and business installation of Direct TV cable systems.
- Trouble shooting and repair of damaged cable systems.
- Managed equipment, tools and vehicle maintenance.
- Educated customers on use of cable system.
Warehouse Freight Forwarder
Walker International
04.2006 - 08.2006
- Loaded and unloaded pieces into boxes for shipment.
- Trained staff on material handling processes to reduce shipping times.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Used item numbers to properly stock warehouse.
Education
Army Interior Electrician Course -
US Army
Fort Leonard Wood, MO2005
High School Diploma -
Mount Pleasant High School
Wilmington, DE2004
Skills
- Energetic work attitude
- Adaptive team player
- Customer Service Oriented
- Active listening skills
- Strong organizational skills
- Seasoned in conflict resolution
- Telecommunication skills
- Creative problem solver
- Safe Driving Practices
Timeline
Route Service Representative
Nixon Medical
08.2021 - Current
General Manager
Scandinavian Auto Services
04.2015 - 07.2021
Customer Service Representative
Comcast Communications
03.2014 - 04.2015
Residential Cleaner
Magic Wand Cleaning Service
09.2011 - 02.2014
Financial Recovery Specialist
HSBC Retail Services
02.2008 - 05.2011
Financial Recovery Specialist
Phillips and Cohen Associates
08.2007 - 03.2008
Cable Television Technician
Ironwood Communications
09.2006 - 04.2007
Warehouse Freight Forwarder
Walker International
04.2006 - 08.2006
Army Interior Electrician Course -
US Army
High School Diploma -
Mount Pleasant High School