Hayden Cater
Bessemer,US
Summary
Results-oriented Phlebotomist/Lab Assistant and Medical Assistant with extensive experience in performing triaging, assisting providers with exams, various testing such as HCG levels, Hormones, Urine pregnancy tests, and STD screening. Proficient in venipuncture, specimen processing, and accurate specimen labeling. Demonstrated expertise in ensuring compliance with infection control protocols and maintaining patient confidentiality. Strong communication skills and a compassionate approach to patient care. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seasoned individual with experience in hospitals, clinics and blood banks. Skilled in communication, excellent patient care and accurately collecting and processing blood samples. Adept at working in a fast-paced environment and multitasking to ensure superior customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Phlebotomist
UAB WEST
- Performed venipuncture on patients of all ages, newborns-elderly
- Performed drug screening, microbiology testing
- In charge of outpatient office and billing for this department
- Perform quality control, calibrations and proficiency testing
- Answer phone calls, scheduled appointments, referred patients to physicians
- Phlebotomist/ synergy laboratories BASED AT ST VINCENTS WOMEN AND CHILDRENCENTER 806 ST VINCENTS DRIVE, BIRMINGHAM AL 35205 Performs various testing such as STD screening, pathology, microscopic testing, glucose testing, phlebotomy
- Reviews test runs, maintenance, quality control, calibrations, and proficiency testing
- Expedites critical testing results without compromising sample validity or quality assurance
- Records lab values and data in the Electronic Health Records (EHR)
- Ensures proper disposal of wastes such as sharps/biohazards in separate containers
- Assists physicians' documentation of medical history, and in room patient care
- Prepares patients for medical exams, carryout procedures, and simple lab tests
- Assists physicians in the diagnosis and treatment of illnesses and medical conditions by providing clinical testing and specimen analysis
Medical Receptionist/Medical Assistant
After Ours OBGYN Urgent Care
02.2021 - Current
- Assisted Doctors and Nurse Practitioner's in performing pap smears, biopsy’s, swabs, cultures, annual exams, pregnancy confirmations, STD screening & IUD insertions
- Brought back patient into exam rooms and triaged, checked BP, medications lists, past medical history
- Entered all patient info into charts, answered phone calls, nurse calls, and scheduled appointments, sent mammogram orders
- Processed pathology specimens for lab pick ups
- Administered injections like testosterone and B12, performed in office urinalysis and urine pregnancy tests
- Cleaned exam rooms, speculums, biopsy instruments
Phlebotomist/Lab Assistant
Synergy Laboratories
07.2019 - Current
- Company Overview: Based in an OBGYN urgent care clinic familiarity with all things obstetrics
- Performs various testing such as HCG levels, Hormones, Urine pregnancy tests, Breast cancer lab work screening testing, Prenatal blood work, common and uploads chromosome/sec chromosome blood testing, STD screening, pathology, microscopic testing, glucose testing, phlebotomy
- Reviews test runs, maintenance, quality control, calibrations, and proficiency testing
- Expedites critical testing results without compromising sample validity or quality assurance
- Records lab values and data in the Electronic Health Records (EHR)
- Ensures proper disposal of wastes such as sharps/biohazards in separate containers
- Assists physicians' documentation of medical history, and in room patient care
- Prepares patients for medical exams, carryout procedures, and simple lab tests
- Assists physicians in the diagnosis and treatment of illnesses and medical conditions by providing clinical testing and specimen analysis
- Years of billing/insurance experience
- Based in an OBGYN urgent care clinic familiarity with all things obstetrics
Phlebotomist
Synergy Laboratories
02.2019 - 10.2024
- My daily responsibilities are performing venipuncture, processing specimens, centrifuging bloodwork, pregnancy tests, urinalysis testing, entering lab orders into our EMR, selecting ICD codes, Genetic testing for breast/ovarian cancer, assisting the providers in patient rooms by helping collect specimens (pap smears, swabs, IUD inserts, printing Lab orders and processing them to send to out, providing patient results for blood work
- Bloodwork mostly taken is HCG/Progesterone, STD panels, Menopausal panels, Fatigue panels, genetic testing, gender/sex confirmation, wellness visit panel
- Successfully drew blood from patients of all ages and skill levels in a timely manner
- Performed venipuncture procedures with accuracy and precision
- Prepared labels, forms, reports, and other paperwork related to specimen collection processes accurately and efficiently
- Calmly handled difficult or challenging situations that arose while performing phlebotomy duties
- Maintained excellent communication skills to provide comfort for patients during the collection process
- Demonstrated knowledge of safety protocols, including proper handling of contaminated needles and biohazardous materials
- Developed a thorough understanding of laboratory protocol and procedure for collecting patient samples
- Ensured compliance with OSHA standards regarding universal precautions for infectious diseases
- Effectively communicated with patients to ensure accurate collection of specimens and obtain consent
- Checked paperwork for completeness and accuracy of information
- Accurately documented patient information into electronic health records systems
- Proficiently operated centrifuges, microscopes, pipettes, syringes, diluters, analyzers, computers, and other lab equipment as needed
- Cross-trained in other areas to meet needs of business
- Successfully collected and processed high volume of blood specimens for laboratory analysis
- Used handheld system to identify patients, indicate specimen collection status, and generate specimen collection labels
- Answered patient questions regarding collection techniques and offered additional resources on collection process
- Developed strong relationships with hospital staff members by providing courteous customer service at all times
- Kept lab logs, reference materials, and other important data up to date
- Processed patient samples according to established laboratory protocol guidelines
- Contributed to an organized, efficient workflow within the laboratory environment
- Utilized laboratory information systems to accurately obtain and document patient information
- Adhered to strict policies concerning specimen identification procedures throughout the entire process
- Provided accurate collection instructions for random urine specimens and processed according to policies
- Assisted with specimen processing and pre-analytical testing functions
Education
Phlebotomy Certification -
Jefferson State Community College
Birmingham, AL02.2019
Skills
- Paperwork Processing
- Data Entry
- Venipuncture
- Patient confidentiality
- Infection Control
- Specimen Preparation
- Hemoglobin Testing
- Specimen handling
- Staff Management
- Patient preparation
- Medical terminology knowledge
- Sample and specimen collection
- Specimen labeling procedures
- Patient Care
- Venipuncture Expertise
- HIPAA Compliance
- Communication abilities
- Health Education
- Syringe method
- Empathy and compassion
- Order of draw
- Blood culture collection
- Proper labeling
- Record keeping
- Blood collection techniques
- Time management
- Geriatric phlebotomy
- Skin puncture
- Butterfly needle technique
- Blood Culturing
- Glucose Screening
- Sample Collection
- Butterfly
- Appointment Scheduling
- Self Motivation
- Organizational Skills
- Problem-solving abilities
References
References available upon request
Timeline
Medical Receptionist/Medical Assistant
After Ours OBGYN Urgent Care
02.2021 - Current
Phlebotomist/Lab Assistant
Synergy Laboratories
07.2019 - Current
Phlebotomist
Synergy Laboratories
02.2019 - 10.2024
Phlebotomist
UAB WEST
Phlebotomy Certification -
Jefferson State Community College