Hayden Cotcher
Brooklyn
Summary
Detail-oriented professional skilled in quality control and customer service. Demonstrated adaptability in fast-paced environments, ensuring optimal food presentation and timely delivery for enhanced guest experiences.
Overview
10
10
years of professional experience
Work History
Expo
Martin's Bar-B-Que Joint
Nashville
09.2017 - 08.2025
- Directed service flow and coordinated dine-in and to-go tickets during peak hours in a high-volume restaurant.
- Coordinated and expedited food runner assignments, reducing ticket times and ensuring meals were served at optimal temperature.
- Executed quality control checks, ensuring food met presentation standards and enhancing customer satisfaction.
- Communicated dietary restrictions and custom modifications between front of house and back of house staff.
- Collaborated with diverse coworkers to achieve team goals and resolve product and service-related issues.
Catering Server
Martin's Bar-B-Que Joint
Nashville
06.2016 - 08.2025
- Served food and beverages to guests at catered events.
- Coordinated setup and teardown of catering services in banquet halls and customer locations.
- Arranged dining areas to enhance guest experience and facilitate smooth service.
- Addressed guest inquiries and provided exceptional customer service.
- Supported servers by efficiently transporting trays of food from kitchen to dining area.
Delivery Driver
Martin's Bar-B-Que Joint
Nashville
03.2016 - 08.2025
- Delivered food orders promptly to customers' locations, ensuring accuracy and satisfaction.
- Provided friendly, attentive customer service during pickups and drop-offs, fostering positive experiences.
- Completed all delivery paperwork accurately and efficiently, streamlining delivery processes.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Cashier
Martin's Bar-B-Que Joint
Nashville
01.2016 - 08.2025
- Processed customer transactions efficiently and accurately.
- Operated cash register and handled various payment methods.
- Assisted customers with menu selections and answered questions.
- Collaborated with kitchen staff to ensure smooth service flow.
Food Runner
Martin's Bar-B-Que Joint
Nashville
09.2015 - 08.2025
- Delivered food orders promptly to tables and bar area.
- Removed dishes and glasses from tables for cleaning.
- Ensured cleanliness of dining area and serving stations to enhance guest experience.
- Tracked inventory levels of utensils and dining supplies to support efficient service.
- Welcomed customers at restaurant entrance to create a friendly atmosphere.
Education
High School Diploma -
Clarkston High School
Clarkston, MI06-2012
Skills
- Effective communication
- Time management
- Menu knowledge
- Food safety standards
- Order accuracy
- Quality control
- Flexible and adaptable
Timeline
Expo
Martin's Bar-B-Que Joint
09.2017 - 08.2025
Catering Server
Martin's Bar-B-Que Joint
06.2016 - 08.2025
Delivery Driver
Martin's Bar-B-Que Joint
03.2016 - 08.2025
Cashier
Martin's Bar-B-Que Joint
01.2016 - 08.2025
Food Runner
Martin's Bar-B-Que Joint
09.2015 - 08.2025
High School Diploma -
Clarkston High School