Israa Esse
Newington,CT
Summary
I am an Expo per request and Host with a background in managing high-profile events. Skilled at providing exceptional customer service, ensuring smooth operation of all event activities and effectively handling unexpected situations. Strengths include strong communication skills, superb organizational abilities, and proficiency in coordinating with vendors, exhibitors, and attendees. Demonstrated impact includes consistently exceeding client expectations through efficient coordination and management of all expo elements.
Overview
2
2
years of professional experience
Work History
Expo
Outback Steakhouse
Newington, CT
04.2024 - Current
- Maintained a neat and organized work area throughout each event.
- Communicated daily with management to ensure successful operations.
- Coached team members on effective customer service techniques.
- Oversaw cash handling procedures to ensure accuracy of transactions.
- Provided guidance and support when dealing with difficult customers or situations.
To Go
Outback Steakhouse
Newington, CT
03.2024 - Current
- Greeted customers and provided menus.
- Organized and tracked to-go orders while maintaining accuracy.
- Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
- Processed payments accurately and efficiently using POS system.
- Delivered orders to customers in an efficient manner with a friendly attitude.
- Frequently checked back with customers to ensure satisfaction with their meals.
- Communicated effectively between the kitchen staff and customers regarding order status.
- Followed all cash handling policies when processing payment transactions.
Server Assistant
Outback Steakhouse
Newington, CT
08.2023 - Current
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Resolved customer complaints swiftly and professionally when needed.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Assisted in training new server assistants on job responsibilities and procedures.
- Demonstrated ability to multi-task by performing additional duties as assigned.
Host
Outback Steakhouse
Newington, CT
03.2023 - Current
- Greeted guests upon arrival and provided them with menus.
- Performed light administrative duties such as filing documents and taking messages.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Contributed to team efforts by accomplishing related tasks as needed.
Education
High School Diploma -
Central Connecticut State University
New Britain, CT05-2028
Skills
- Strong interpersonal skills
- Teamwork and Collaboration
- POS Systems
- Strong Work Ethic
- Guest Relations
- Adaptability and Flexibility
- Positive Attitude
- Effective Communication
Timeline
Expo
Outback Steakhouse
04.2024 - Current
To Go
Outback Steakhouse
03.2024 - Current
Server Assistant
Outback Steakhouse
08.2023 - Current
Host
Outback Steakhouse
03.2023 - Current
High School Diploma -
Central Connecticut State University
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