Customer-oriented service worker with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual requirements.
Overview
5
5
years of professional experience
Work History
Expo
Zen West
Baltimore, MD
11.2023 - 01.2024
Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Maintained inventory during business hours and restocked low supplies.
Assisted in preparation and delivery of meals to customers.
Maintained organization of customer orders.
Server
Maryland Renaissance Festival
Baltimore, MD
08.2023 - 10.2023
Provided excellent customer service to ensure satisfaction.
Ensured that each guest was served courteously, quickly, and efficiently.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Provided exceptional service to high volume of daily customers.
Took orders from customers accurately and in a timely manner.
Handled money transactions accurately while following company procedures for handling cash payments.
Greeted customers, answered questions and recommended specials to increase profits.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Responded efficiently to guest inquiries and complaints in a professional manner.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Delivered food orders promptly and courteously.
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Followed health safety guidelines when preparing and serving food products.
Served food and beverages to patrons and immediately remedied issues with orders.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Checked food before serving it to customers.
Maintained records of transactions made during shift as required by law or company policy.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Explained menu items, describing ingredients and cooking methods upon request.
Filled condiments and napkin containers during slack periods.
Assisted in preparing appetizers and desserts to speed up food service.
Responded to ad hoc cleaning duties at end of shift.
Patient Orderly
St Joseph Hospital
Towson, MD
04.2023 - 05.2023
Maintained a clean and orderly environment for patients and visitors.
Transported patients between units within the facility via wheelchair or stretcher.
Assisted with admission procedures including paperwork completion and bed assignments.
Provided assistance to nurses in the delivery of patient care services.
Participated in patient rounds with other healthcare professionals when required.
Assisted patients with mobility, transfers, and ambulation needs.
Performed minor housekeeping tasks to keep patient areas clean and sanitized.
Assisted with patient admissions, discharges and transfers.
Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Kept instruments and equipment clean and sanitized.
Lifted patients to move off beds, examination tables or stretchers.
Moved patients in and out of vehicles and lifted on and off beds.
Maintained schedules by delivering patients safely and on time to procedure rooms.
Checked wheelchair and stretcher functionality prior to patient pick up.
Disinfected or sterilized equipment or supplies using germicides or sterilizing equipment.
Changed bed linens, drapes or cubicle curtains.
Groundskeeper
Companion Plantings, LLC
Baltimore, MD
05.2019 - 06.2019
Managed seasonal storage of flowers and lawn products to optimize long term value and return on investment for all horticultural inventories.
Education
HIGH SCHOOL DIPLOMA -
TOWSON HIGH SCHOOL
06.2023
Skills
61 WPM typing
PowerPoint
Email
Written Communication
Customer Service
People person
Engaging Personality
Professional Appearance
Effective Communication
Problem-Solving
Continuous Improvement
Reliability
Professional Demeanor
Adaptability and Flexibility
Active Listening
Inventory Control
Task Prioritization
Preventive Maintenance
Multitasking
Activities
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