Hayden Estes
Conway,AR
Summary
Dynamic E-Commerce Lead with a proven track record at Kroger, excelling in customer service and order accuracy. Leveraged strong decision-making skills to enhance customer experience and trained associates effectively. Recognized for attention to detail and adaptability in fast-paced environments, ensuring seamless online order processing and fulfillment. Jon Davis, with Nabholz, referred me.
Overview
5
5
years of professional experience
Work History
E-Commerce Lead
Kroger
Conway, AR
01.2024 - Current
- Analyzed customer feedback to determine areas for improvement in customer experience.
- Assisted with troubleshooting issues encountered during order fulfillment process.
- Trained and provided guidance to newly hired associates.
E-Commerce Personal Shopper
Kroger
Conway, AR
09.2020 - 01.2024
- Greeted customers and answered inquiries about products, services, and store policies.
- Developed an understanding of customer preferences by asking probing questions to gain insights into their needs.
- Filled orders based on customer specifications.
Education
High School Diploma -
Conway High School West
Conway, AR05-2019
Skills
- Order accuracy verification
- Flexible scheduling
- Adaptability to change
- Decision making
- Attention to detail
- Physical stamina
- Product knowledge
- Customer relations
- Technological adaptability
- Employee training
- Order fulfillment
- Issue resolution
- Time management
Timeline
E-Commerce Lead
Kroger
01.2024 - Current
E-Commerce Personal Shopper
Kroger
09.2020 - 01.2024
High School Diploma -
Conway High School West