Hannah Persley
Shreveport,LA
Summary
Personable Drive-Thru Cashier multi-tasks drive-thru line while managing friendly interaction with customers and serving quick-serve food items. Accurately manages orders and collects money to reduce long wait times. Demonstrates high level of customer service while working under pressure in fast-paced team-oriented environment. Upbeat Drive-Thru Cashier offers attentive and accommodating order assistance to customers through drive-thru speaker and window to deliver fast, friendly and positive experiences. Assists team members with expediting orders to facilitate smooth, accurate and quick movement of customers through drive-thru. Adheres to all workplace sanitation guidelines. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in POS software and customer service. Skilled with dedication, efficiency, and accuracy. High-energy Cashier offering fast food restaurant experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Reliable employee seeking to be a team member. Offering excellent communication and good judgment.
Overview
1
1
Certification
Work History
Cashier
Zaxby's Restaurant
Shreveport, LA
07.2023 - 10.2023
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Developed strong communication skills while interacting with diverse clientele daily.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
- Supported store management by performing inventory checks and restocking items as needed throughout shifts.
- Adhered to all company policies regarding cash handling, food safety procedures, and workplace conduct expectations consistently throughout employment tenure.
- Recognized for excellent customer interactions due to ability to quickly assess individual needs while maintaining a positive attitude even under stressful conditions.
- Consistently met or exceeded performance goals set by management in regard to speed of service metrics while maintaining an unwavering focus on quality control measures in food preparation tasks performed as needed during busy periods or staff shortages.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Assisted customers with menu items and accurate order fulfillment.
- Resolved problems with orders quickly and offered refund or replacement.
- Monitored customer orders to confirm accuracy in preparation and delivery.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
No Degree - Occupational Therapy
05.2025
Skills
- Food Service
- Order Verification
- Safe Food Handling
- Kitchen Support
- Payment Handling
- Order Fulfillment
- Menu Memorization
- Supply Restocking
- Cash Handling
- Customer Service
- Food Assembly
- Food Handling Safety
- Flexible Schedule
- Order Accuracy Verification
- Taking and Preparing Orders
- Multitasking and Organization
- Teamwork and Collaboration
- Payment Processing
- POS System Operation
- Cleaning and Sanitation
- Problem-Solving
- Excellent Communication
- Motivation and Initiative
- Team Collaboration
- Computer Literacy
- Interpersonal Skills
- Customer Service Excellence
- Stress Tolerance
- Multitasking Abilities
- Menu Knowledge
- Time Management
- Effective Communication
- Drive-Thru System Familiarity
- Order Accuracy
- Patience and Empathy
- Decision Making
- Product Promotion
- Cleanliness and Hygiene
- Positive Attitude
- Food Safety Awareness
- Inventory Management
- Conflict Resolution
- Attention to Detail
- Product Recommendations
- Customer Assistance
- Payment Collection
- Inventory Stocking
- Creative Thinking
- Order Taking
- Product Restocking
- Cash Register Operations
- Drawer Management
- Cash Management
- Team Leadership
- Analytical Thinking
Certification
- CPR Certified- 11/22-24
Additional Information
I am a very hard working person, but I am also very busy because I am a high school and part-time college student. I am willing to work with anyone that's willing to work with me. I love talking and I am very extroverted most of the time. I love interacting with customers and my team members.
Timeline
Cashier - Zaxby's Restaurant
07.2023 - 10.2023
Captain Shreve High School - No Degree, Occupational Therapy