Hayden Felch
Summary
Dedicated delivery driver with expertise in GPS navigation and time management. Proven track record of ensuring timely deliveries while enhancing customer satisfaction through effective problem-solving and communication.
Detail-oriented delivery driver with strong skills in safe driving and teamwork. Experienced in optimizing delivery routes and maintaining compliance with safety standards, contributing to efficient operations and high customer satisfaction.
Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.
Resourceful delivery driver known for exceptional problem-solving abilities and adaptability in dynamic environments. Committed to delivering outstanding service while effectively managing time and addressing customer needs.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Nebex Logistics
Norfolk, VA
03.2025 - Current
- Delivered packages efficiently using GPS navigation and route optimization software.
- Ensured timely deliveries by adhering to strict schedules and managing time effectively.
- Conducted vehicle inspections to maintain safety standards and ensure operational readiness.
- Loaded and unloaded deliveries, ensuring proper handling of fragile items during transport.
- Assisted in training new drivers on best practices for delivery protocols and safety measures.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Delivered packages to customer doorsteps and business offices.
- Adapted quickly to changing routes and customer requests while maintaining high service quality.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Bartender
Shorebreak Pizza & Taphouse
Virginia Beach, VA
04.2025 - 01.2026
- Created innovative cocktail recipes to enhance customer experience and drive sales.
- Trained and mentored new bartenders on service standards and drink preparation techniques.
- Provided exceptional customer service, fostering repeat business and positive reviews.
- Collaborated with kitchen staff to coordinate food and beverage pairings for events.
- Implemented efficient bar workflow processes, reducing wait times during peak hours.
- Managed inventory levels, ensuring timely reordering of supplies to minimize downtime.
- Maintained cleanliness and organization of the bar area in compliance with health regulations.
- Developed promotional strategies for seasonal drinks, increasing customer engagement and satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Delivery Driver
Amazon
Norfolk, VA
03.2021 - 06.2023
- Communicated effectively with dispatch to report delivery status and address issues promptly.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
Lifeguard Supervisor
VBLS
Virginia Beach, VA
05.2016 - 09.2022
- Supervised lifeguard team, ensuring adherence to safety protocols and operational standards.
- Trained and mentored staff on emergency response procedures and customer service excellence.
- Developed and implemented staff schedules to optimize coverage during peak hours.
- Improved staff performance through regular training sessions and skill assessments.
- Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
- Led incident reporting processes, ensuring compliance with regulatory requirements and internal policies.
- Evaluated lifeguard performance, providing constructive feedback to promote professional development.
- Collaborated with management to enhance pool programs, increasing community engagement and participation.
- Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their skills and abilities.
- Reduced response time for emergencies by effectively coordinating lifeguard rotations and breaks.
- Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
- Ensured adherence to health codes by monitoring water chemistry levels consistently throughout each shift.
- Implemented innovative training techniques that increased the proficiency of staff members in water rescue scenarios.
- Managed inventory of essential lifesaving equipment, ensuring all tools were readily available during emergency situations.
- Streamlined communication with management, reporting incidents, and suggesting improvements in policies or procedures.
- Developed strong relationships with local emergency services for efficient coordination during critical incidents.
- Operated, cleaned, and maintained pool water filtrations and water intake and outlet systems.
- Tested and maintained water quality with periodic sampling.
- Played an integral role in organizing special events at the aquatic facility while maintaining high safety standards for participants.
- Maintained a clean and safe facility by conducting daily inspections and addressing maintenance issues promptly.
- Scheduled, coordinated and conducted in-service training for [Number] lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
- Conducted regular safety drills to enhance team readiness for emergency situations.
Carpenter
Wood Concepts
Virginia Beach, VA
02.2013 - 09.2016
- Constructed frameworks, cabinetry, and custom woodworks using various hand and power tools.
- Interpreted blueprints and technical drawings to execute precise measurements and cuts.
- Collaborated with team members to optimize workflow and meet project deadlines efficiently.
- Inspected finished products for quality assurance, ensuring adherence to industry standards.
- Developed cost-effective solutions for material usage, reducing waste in projects.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Read and interpreted blueprints to follow specifications of projects.
Education
Bachelor of Science - American History
Old Dominion University
Norfolk, VA05-2017
Skills
- Positive attitude
- Valid Driver's license
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- GPS and route planning
- Route management
- Heavy lifting
- GPS navigation
- Safe driving record
- GPS operation
Languages
English
Full Professional
Timeline
Bartender
Shorebreak Pizza & Taphouse
04.2025 - 01.2026
Delivery Driver
Nebex Logistics
03.2025 - Current
Delivery Driver
Amazon
03.2021 - 06.2023
Lifeguard Supervisor
VBLS
05.2016 - 09.2022
Carpenter
Wood Concepts
02.2013 - 09.2016
Bachelor of Science - American History
Old Dominion University