Hayden Fritts
Berryton,KS
Summary
Proven expertise in housekeeping and customer service, honed at Arbor Court, where I enhanced dining experiences and upheld superior cleanliness standards. Demonstrated critical thinking and active listening, fostering strong interdepartmental relationships and achieving a supportive work environment. Excelled in chemical handling and resident support, contributing to a significant improvement in guest satisfaction.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
1
1
year of professional experience
Work History
Dining and Housekeeping
Arbor Court Topeka
09.2023 - Current
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Enhanced customer dining experience by providing attentive, friendly, and efficient service.
- Maintained a clean and organized dining area for an enjoyable and comfortable atmosphere.
Receptionist
Arbor Court Topeka
09.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Bachelor of Arts - Language, Literary Studies, And Writing
Emporia State University
Emporia, KS12-2024
Skills
- Customer service
- Housekeeping
- Chemical handling
- Customer service-focused
- Complex Problem-solving
- Resident support
- Critical thinking
- Active listening
- Problem resolution
- Professional telephone demeanor
Languages
American Sign Language
Professional Working
Timeline
Dining and Housekeeping
Arbor Court Topeka
09.2023 - Current
Receptionist
Arbor Court Topeka
09.2023 - Current
Bachelor of Arts - Language, Literary Studies, And Writing
Emporia State University
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