Hayden Gramm
Boynton Beach,FL
Summary
Customer-focused professional with a commitment to delivering outstanding experiences and ensuring customer satisfaction. Demonstrates a highly professional and polished attitude and appearance, creating a seamless match with the tone of each event.
Overview
4
4
years of professional experience
Work History
Banquet Server
The Sagamore Resort
Bolton Landing, NY
06.2023 - 08.2023
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Carried trays of food items from kitchen to dining areas.
- Served beverages and appetizers to guests in an efficient manner.
- Replenished buffet lines with fresh foods as needed.
- Communicated with chefs regarding any special requests from guests.
- Cleared away used plates and utensils following end of meal service.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
Barback
The Sagamore Resort
Bolton Landing, NY
06.2023 - 08.2023
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Restocked ice and prepared garnishes for drinks.
- Set up glassware for customers in anticipation of drink orders.
- Responded to customer requests promptly and professionally.
- Stayed up-to-date with current drink recipes to provide accurate information about cocktails to guests.
- Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
- Provided excellent customer service while interacting with guests in a friendly manner.
- Helped prepare mixed drinks using proper measurements and techniques.
Cashier/Line Cook
Tanuki
Delray Beach
04.2021 - 05.2021
- Worked a flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Busser
Firehouse Restaurant
06.2019 - 08.2019
- Monitored customer movements and quickly cleared empty tables for future customers.
- Consistently went above and beyond expectations by helping with delivering food to patrons and working closely with the waitstaff to support all teammates, and provide excellent customer service.
- Supported serving staff in delivering accurate and well-presented food orders.
- Greeted guests with friendliness and professionalism.
- Managed inventory of dining room products, including condiments, linens, and flatware.
Summer Camp Counselor
Northern Lake George Yacht Club
06.2019 - 08.2019
- Organized and led a variety of small and large group activities, teaching campers how to sail, swim, and play tennis.
- Developed strong working relationships with campers, parents, and other counselors through effective communication and active listening skills.
- Collaborated with other camp counselors to create an atmosphere of fun and learning.
- Ensured proper supervision, safety, and security of all campers.
- Organized activities that developed children's physical, emotional, and social growth.
Food Runner
Firehouse Restaurant
06.2019 - 08.2019
- Restocked nonperishable food items, condiments, and napkins to keep pantry well-supplied.
- Reset tables between guests, including refilling condiments and wiping down all surfaces.
- Immediately bussed tables when guests left to prepare for the next party.
- Responded quickly to customer concerns and inquiries, and provided appropriate answers, escalating major issues to the servers immediately.
- Relayed orders and special requests to cooks, monitoring finished dishes for accuracy, with preferences.
- Delivered entrees to tables and made sure each guest received the correct menu items.
Education
High School Diploma -
Oxbridge Academy
West Palm Beach, FL05.2022
Santa Fe College
Gainesville, FLSkills
- Serving staff support
- Team Development
- Strategic Problem Solving
- Workplace Safety Knowledge
- Approachable Demeanor
- Menu knowledge
- High-volume dining
- Food handling
- Liquor, wine, and food service
- Customer Service
Timeline
Banquet Server
The Sagamore Resort
06.2023 - 08.2023
Barback
The Sagamore Resort
06.2023 - 08.2023
Cashier/Line Cook
Tanuki
04.2021 - 05.2021
Busser
Firehouse Restaurant
06.2019 - 08.2019
Summer Camp Counselor
Northern Lake George Yacht Club
06.2019 - 08.2019
Food Runner
Firehouse Restaurant
06.2019 - 08.2019
High School Diploma -
Oxbridge Academy
Santa Fe College
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