Hayden Hickernell
Murfreesboro,TN
Summary
Dependable Operations Lead with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Very coachable and embraces constructive criticism. I am always looking for a teachable moment. This motivates me to grow not only professionally but personally within an organization.
Overview
8
8
years of professional experience
Work History
Operations Lead
Nolan Transportation Group, LLC
Nashville, TN
09.2019 - Current
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Acquired excellent knowledge of the multi-faceted logistics industry including but not limited to, FTL, Drayage, LTL, and Expedited.
Electrical Apprentice
Lighten Up Electric, LLC
Murfreesboro, TN
12.2017 - 08.2018
- Installed and maintained electrical wiring, equipment, and fixtures in accordance with local codes and regulations.
- Repaired faulty or damaged components on existing electrical systems.
- Replaced defective circuit breakers, fuses, switches, outlets, lighting fixtures and other components as needed.
- Worked with a variety of materials including PVC conduits, copper wiring, aluminum wiring and MC cables.
- Worked in team-based environment to accomplish projects.
Retail Sales Associate
Moon Wine And Spirits
Brentwood, TN
03.2017 - 12.2017
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Stocked shelves with merchandise according to company standards.
- Tracked inventory levels throughout the day and restocked items as needed.
- Completed transactions in an efficient manner while providing excellent customer service.
- Offered suggestions for additional items that may be of interest to customers.
Event Installation
Quest Events
Nashville, TN
06.2016 - 11.2017
- Performed daily inspections of production equipment and machinery to ensure proper functioning.
- Installed pipe & drape, bar tops, and furniture for events such as weddings, corporate events, concert green rooms, and movie/tv shows
- Worked efficiently with team members to make sure the project and customer's needs are met in a safe and timely manner
- Unloaded equipment from trucks to assist in setting up venue for events.
Education
BBA - Marketing
University of Mississippi
Oxford, MS05.2019
Skills
- Adapting and succeeding in new/uncomfortable environments
- Multi-tasking in a fast paced environment
- Communication
- People Management Proficiency
- Operations Management
- Logistics Coordination
- Task Delegation
- Time and Task Management
- Customer Relationship Management
- Knowledgeable in many aspects of the logistics industry
- Teachable and ability to learn quickly
- Self-motivated
- Comfort/adaptability with Technology
Timeline
Operations Lead
Nolan Transportation Group, LLC
09.2019 - Current
Electrical Apprentice
Lighten Up Electric, LLC
12.2017 - 08.2018
Retail Sales Associate
Moon Wine And Spirits
03.2017 - 12.2017
Event Installation
Quest Events
06.2016 - 11.2017
BBA - Marketing
University of Mississippi
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