Summary
Overview
Work History
Education
Skills
Interests
Timeline
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NATASHA CONNOR

Chicago

Summary

I possess a strong technical acumen with 4+ years of experience in retail sales. Thorough Operations Lead with 2+ years of experience driving business success. Poised professional with outstanding communication, organizational and leadership skills. Motivational and seasoned to lead team of talented employees. With a solid history in customer service, I excel in time management and delivering high-quality service. In a corporate setting, I efficiently multitask while maintaining meticulous attention to detail in document management. My focus is driven by the needs of the client at hand as well as the needs of my team. I am adept at relationship-building skills drive effective communication and conflict resolution, supported by proficiency in data analysis, technical support, and emergency response. My commitment to continuous learning aligns with the demands of the evolving corporate landscape in 2026.

Overview

6
6
years of professional experience

Work History

Operations Lead

Gap
12.2024 - Current
  • Streamlined inventory management processes to enhance accuracy and efficiency.
  • Led cross-functional teams in implementing operational improvements across multiple departments.
  • Developed training materials to onboard new staff, increasing overall team productivity.
  • Analyzed performance metrics to identify areas for process optimization and cost reduction.
  • Mentored junior staff, fostering a collaborative environment focused on continuous improvement.
  • Coordinated daily operations ensuring adherence to quality standards and safety protocols.
  • Implemented technology solutions that improved communication and workflow among teams.
  • Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.

Sales Associate

GAP
10.2023 - 12.2024
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy.
  • Maintained a calm demeanor and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine the level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.

Associate Clerk

JEWEL OSCO
12.2022 - 08.2023
  • Cross-functionally collaborated to devise strategic solutions, enhancing productivity and contributing to major projects.
  • Provided prompt customer assistance, addressing inquiries and guiding shoppers to relevant departments.
  • Swiftly adapted to changes in floor plans and planograms across multiple departments.
  • Proficient in product placement, continuously expanding product knowledge to offer comprehensive customer support.
  • Skilled in efficiently receiving, sorting, and distributing shipments to designated areas, ensuring accurate inventory placement.

Assistant Financial Coordinator

UNIVERSITY OF CHICAGO
04.2022 - 10.2022
  • Engaged collaboratively within a team to efficiently execute projects, manage orders and process invoices.
  • Prioritized account security and implemented online safety protocols to ensure secure transactions.
  • Streamlined file organization for enhanced accessibility, fostering optimal team productivity.
  • Cultivated a welcoming office environment by initiating amiable interactions among faculty and staff members.

Associate

OLD NAVY
10.2020 - 07.2021
  • Delivered exceptional customer service by professionally assisting customers with sales and service inquiries.
  • Managed transactional processes by accurately calculating pricing, applying discounts and processing payments.
  • Welcomed and guided customers to requested merchandise, elevating satisfaction and fostering retention.
  • Initiated meaning conversations to assess and meet customers’ specific needs effectively.
  • Maintained strict adherence to company policies and procedures, prioritizing company goals and safety standards.

Education

Bachelor of Arts - Philosophy

Northeastern Illinois University
Chicago, IL
05-2027

No Degree - Music Education

Illinois State University
Normal, IL

Skills

  • Adaptability
  • Detail Oriented
  • Goal Oriented
  • Operational efficiency
  • Scheduling coordination
  • Production planning
  • Cost reduction
  • Procedure implementation
  • Acknowledgment of customer needs
  • Multitask in all environments
  • Strong Relationship Building Skills
  • Strategic Merchandising
  • Client - Centric Focus
  • Document Management
  • Data Entry
  • Effective Communicator
  • Cash Handling
  • Data Analysis
  • Call Center Rep
  • Data Input
  • Technical Support
  • Conflict Resolution
  • Emergency Response Proficiency

Interests

Outside of work, I enjoy staying active socially and physically

  • Volunteering at community kitchens and food-related charities
  • Gym Workouts
  • Dancing
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Music
  • Gardening
  • Volunteering

Timeline

Operations Lead

Gap
12.2024 - Current

Sales Associate

GAP
10.2023 - 12.2024

Associate Clerk

JEWEL OSCO
12.2022 - 08.2023

Assistant Financial Coordinator

UNIVERSITY OF CHICAGO
04.2022 - 10.2022

Associate

OLD NAVY
10.2020 - 07.2021

Bachelor of Arts - Philosophy

Northeastern Illinois University

No Degree - Music Education

Illinois State University

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NATASHA CONNOR