Summary
Overview
Work History
Education
Skills
Timeline
Generic

HAYDEN HOUSTON

Summary

IT Support Technician with extensive experience in hardware and software installation, network troubleshooting, and user account management. Proven ability to assist in daily IT operations and provide exceptional customer service, ensuring technology runs smoothly in organizational settings.

Overview

11
11
years of professional experience

Work History

IT Support Technician (Part-Time)

Carter County Schools
Elizabethton, TN
11.2025 - 08.2026
  • Delivered technical support for hardware, software, Windows systems, and network issues to ensure seamless operations.
  • Performed troubleshooting, managed user accounts, resolved connectivity issues, and supported daily IT operations.
  • Installed and maintained computers, printers, and classroom technology to enhance user experience.
  • Provided in-person and remote IT support for all company-wide locations.
  • Ensured that information technology systems are up-to-date with current security protocols.

Welder/Fabricator (IT Support on Floor W/Equipment

FLSmidth
Johnson City, TN
08.2018 - 08.2020
  • Interpreted technical drawings and digital work instructions to guide fabrication processes.
  • Operated and troubleshot computer-controlled manufacturing equipment, ensuring optimal performance.
  • Identified and analyzed equipment issues to determine root causes. using technical problem-solving skills.

IT Support / Operations Assistant

Roan Mountain Lawn & Garden
Roan Mountain, TN
04.2015 - 08.2018
  • Managed business technology systems, ensuring operational efficiency across all functions.
  • Assisted in maintaining POS systems and payment processing equipment, facilitating seamless transactions and effective communication.
  • Developed Excel spreadsheets for tracking orders, inventory, and business records, improving data accessibility.

Education

IT Systems Support Specialist Degree -

Tennessee College of Applied Technology
Elizabethton, TN
01-2026

Some College (No Degree) - Computer Science

East Tennessee State University (ETSU)
Johnson City, TN

Skills -

IT Specific:

Skills

  • CompTIA A certified (Core 1 & Core 2)
  • Greenlee fiber optic certification
  • Greenlee copper cabling certification
  • AWS cloud training badge
  • Dremel 3D printing certification

Timeline

IT Support Technician (Part-Time)

Carter County Schools
11.2025 - 08.2026

Welder/Fabricator (IT Support on Floor W/Equipment

FLSmidth
08.2018 - 08.2020

IT Support / Operations Assistant

Roan Mountain Lawn & Garden
04.2015 - 08.2018

IT Systems Support Specialist Degree -

Tennessee College of Applied Technology

Some College (No Degree) - Computer Science

East Tennessee State University (ETSU)

Skills -

IT Specific:
HAYDEN HOUSTON