Hayden Marks
Windsor Heights,IA
Summary
Dedicated professional committed to fostering positive outcomes for individuals in the workplace, including coworkers and customers. Possesses exceptional communication skills and thrives in fast-paced environments while consistently seeking opportunities for improvement and efficiency. A diverse range of experiences across various work settings has cultivated a robust skill set and a proactive approach to problem-solving. Driven by a passion for enhancing the lives of others, with a strong work ethic that ensures consistent contributions to team success.
Overview
6
6
years of professional experience
Work History
Bartender/Cook/Simulator Tech
X-Golf Coralville
Coralville, Iowa
10.2025 - 05.2026
- Crafted unique cocktails and beverages based on customer preferences and seasonal ingredients.
- Provided exceptional customer service, ensuring a welcoming atmosphere for patrons.
- Maintained cleanliness and organization of bar area to comply with health regulations.
- Served high customer volumes during special events, nights, and weekends.
Team Sales Lead
Rally House
West Des Moines/Clive/Coralville
05.2023 - 03.2026
- In charge of delegating tasks to store associates. Opening/closing duties. Providing excellent customer service and a great experience for all shoppers and working staff.
- Mentored junior sales associates, providing guidance on best practices for achieving individual goals.
- Used POS system to process sales, returns, online orders, and gift card activations.
Store Associate (Brick Specialist)
The Lego Store
West Des Moines
05.2024 - 01.2025
- Delivered exceptional customer service, enhancing overall store experience and customer satisfaction.
- Assisted with inventory management, ensuring accurate stock levels and product availability.
- Organized merchandise displays to optimize visual appeal and drive sales engagement.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Aisles Online Shopper
Hy-Vee
Urbandale, Iowa
06.2020 - 04.2023
- Managed online order fulfillment to ensure timely delivery and customer satisfaction.
- Trained new team members on operational procedures and best practices for online shopping.
- Implemented strategies to enhance product selection based on customer preferences and feedback.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
Education
Ongoing Bachelor's - Psychology
University of Iowa
Iowa City05-2026
Diploma - undefined
Urbandale High School
Urbandale, Iowa05-2022
Skills
- Very orderly and organized
- Excellent in creating a connection to others
- Able to follow instruction as well as provide it
- Determined to finish any task provided to its fullest
- Confident in learning and being intentional in work
- Maintaining and building relationships
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
Accomplishments
- Academic Honor Roll - Urbandale High School (2018-2022)
- Varsity Lettering in Golf, Soccer, Football, and Bowling
- Maintaining a 3.0+ GPA throughout my undergraduate degree in college
LANGUAGES
English - Fluent
Timeline
Bartender/Cook/Simulator Tech
X-Golf Coralville
10.2025 - 05.2026
Store Associate (Brick Specialist)
The Lego Store
05.2024 - 01.2025
Team Sales Lead
Rally House
05.2023 - 03.2026
Aisles Online Shopper
Hy-Vee
06.2020 - 04.2023
Diploma - undefined
Urbandale High School
Ongoing Bachelor's - Psychology
University of Iowa