Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Hayden McMahan

Buda,TX

Summary

Passionate hard worker with 8 years of experience in customer service roles. Very adaptable to a changing day to day schedule. Willing to take on new challenges while delivering exemplary customer service and attention to detail.

Overview

8
8
years of professional experience

Work History

Client Success Manager

Atmosphere TV
Austin, Texas
04.2022 - 05.2024
  • Managed a book of business of 10k SMB and mid-market accounts.
  • Consistently maintained Onboarding Activation Rate 15% above company goals.
  • Reduced churn by 10% in 3 months.
  • Promoted feature adoption and subsequently product development in strategic accounts.
  • Communicated effectively with clients through phone calls and online meetings, demonstrating and explaining product features and benefits to overcome objections, maintain satisfaction, and keep everyone current with the changing environment.
  • Provided technical support and guidance on product usage, resolving software and hardware issues for clients.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.

Landscaper

Forte Home & Garden
Austin, TX
07.2020 - 10.2021
  • Planted bulbs, bushes, trees and flowers to enhance environment.
  • Reviewed design plans and instructions and completed work according to specifications.
  • Helped lead team of landscapers during installs life cycle.
  • Created a healthy and productive work environment through constructive communication and training.

Remodeler

Sita Build & Design
Austin, TX
05.2021 - 09.2021
  • Organized and maintained tools and equipment to enhance work efficiency.
  • Compiled job costs to prepare accurate project estimates for management and clients.
  • Monitored internal financial budgets to measure against projections.

Host

Moonshine Patio Bar & Grill
Austin, TX
10.2017 - 12.2020
  • Supported management by resolving customer complaints.
  • Answered telephone to provide dining information and take party reservations.
  • Created a warm and welcoming environment by giving genuine greetings and send offs.
  • Training of new employees
  • Offered recommendations to guests about events and attractions around Austin.
  • Handled high volumes of guest encounters while insuring and delivering quick and accurate information.
  • Kept open communication with staff to insure a smooth work experience.

Bookkeeper

HEB Grocery Store
Austin, TX
04.2017 - 05.2019
  • Efficiently organized bookkeeping records through the use of clerical skills.
  • Effectively kept money discrepancies to a minimum through report checking and knowledge of software.
  • Mitigated annual audit risks by reviewing financial information in POS System for needed corrective action.

Customer Service Representative

HEB Grocery Store
Austin , TX
10.2016 - 05.2019
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Worked with management to develop customer service improvement initiatives.
  • Handled consistent bill pay efficiently while multi-tasking.

Education

High School Diploma -

James Bowie High School
Austin, TX
05.2015

Software Engineering

TripleTen

Skills

  • Proficient in Salesforce
  • Client Education
  • Proficient in Google Suites
  • Customer Retention
  • Communication
  • Quick and efficient handling of information
  • Customer support and care
  • Ability to work well under pressure
  • De-escalation
  • Computer literacy
  • Upselling strategies
  • Key Performance Indicators
  • Staff Training

Accomplishments

Awarded top 10 moonshine employee out of over 160 people - 2018

References

  • Jenna Johnson Senior Client Success Manager Atmosphere TV
  • Brandon Director of Client Success Atmosphere TV

Timeline

Client Success Manager

Atmosphere TV
04.2022 - 05.2024

Remodeler

Sita Build & Design
05.2021 - 09.2021

Landscaper

Forte Home & Garden
07.2020 - 10.2021

Host

Moonshine Patio Bar & Grill
10.2017 - 12.2020

Bookkeeper

HEB Grocery Store
04.2017 - 05.2019

Customer Service Representative

HEB Grocery Store
10.2016 - 05.2019

High School Diploma -

James Bowie High School

Software Engineering

TripleTen

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Hayden McMahan