Summary
Overview
Work History
Education
Skills
Websites
Training
Community Service
Timeline
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TONY CAMPBELL

Lindale,TX

Summary

Dynamic Client Success Manager offering twenty plus years of success in driving revenue, growing market share and building highly profitable account bases for diverse organizations. Well-versed in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission. Skilled in enforcing adherence to policies, procedures and service standards. Dedicated to continuous delivery of top-quality products and services to clients.

Overview

24
24
years of professional experience

Work History

Client Success Manager

CoreLogic
01.2022 - Current
  • Proven client success manager proactively identifying & resolving potential issues
  • 100%t retention rate, lead generation exceeding 10% new business growth
  • Built strong and professional relationships with key customer executives and decision makers
  • In depth knowledge of client’s business model, platforms, and products utilized
  • Involved in RFPs, integrations, new solutions, training, and client onboarding
  • Emphasis in Property Intelligence for clients in the Mortgage Loan & Title segments.
  • Evaluated customer problems, implemented resolutions, and followed up with clients to manage additional problems and maintain satisfaction.

Space Planning Analyst

Brookshires Grocery
01.2020 - 01.2022
  • Develops effective fixture plans to support fresh and center store merchandising ensuring equality among all major departments for each banner
  • Continually seeks out new and innovative cases, fixtures, and on shelf fixtures to further enhance ability to deliver on the customer experience
  • Provides effective communication to merchandising and retail leadership across all banners regarding fixture plan changes and merchandising plans on a timely basis
  • Leverages technology and resources in the creation of floor and merchandising plans to provide a competitive advantage or financial benefit.
  • Validated results and performed quality assurance to assess accuracy of data.

Program Coordinator

SAS Retail Services/Advantage Solutions
01.2012 - 01.2020
  • Maintain and build relationships with Brookshire's Grocery Category Managers & Senior Leadership to develop sales and increase the client’s profit
  • Organized and managed program development from conception through successful execution.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Negotiate new business with vendor/suppliers in the Food Service and Grocery Industry
  • Liaison between customer senior leadership, marketing departments, retail operations, and space management departments
  • Manage and train travel field representatives on software applications and in store operations
  • Responsibilities: Program Management, Program Coordinator, Data Analyst, Logistics, Onboarding, and Training.

Claims Account Manager

Marshall Swift & Boeckh
01.2001 - 01.2011
  • Promoted to manage, service, and build existing accounts in the Property & Casualty insurance industry; develop new business in regional and national accounts
  • 100% retention rate with, exceeding 15% new business growth year over year
  • Build strong and professional relationships with key customer executives
  • In depth knowledge of client’s business model, platforms, and products utilized
  • Assist Product Development with testing product releases
  • Conduct training classes for P&C adjuster’s and contractors
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed technical support help desk ranging from 15 to 50 representatives

Education

Associates Applied Science - WAN Technology/Cisco Networking

Tyler Junior College
Tyler, Texas
05.2013

Graduated -

Azle High School
Azle, Texas
05.1995

Skills

  • Create & Update Training Help Files
  • Business operations knowledge
  • P&C Insurance Industry Account Management
  • Program Integration/Rollout
  • Retail Grocery Account/Program Management
  • Proficient in SalesForce
  • On-Site Technical Support & Training
  • Employee Management/Onboarding

Training

Developing Management Skills

Community Service

  • Booster Club President (2016-2020)
  • LISD “Eagle Dad” Member (2006-2010)
  • V.P. of Lindale Youth Football & Cheerleading Association (2006-2014)

Timeline

Client Success Manager

CoreLogic
01.2022 - Current

Space Planning Analyst

Brookshires Grocery
01.2020 - 01.2022

Program Coordinator

SAS Retail Services/Advantage Solutions
01.2012 - 01.2020

Claims Account Manager

Marshall Swift & Boeckh
01.2001 - 01.2011

Associates Applied Science - WAN Technology/Cisco Networking

Tyler Junior College

Graduated -

Azle High School

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