Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hayden Moore

Memphis,TN

Summary

A proven leader in project and operations management with a track record of success. An expertise in AV and lighting system design, integration, and technical support, as well as a strong desire for customer satisfaction. Adept at fostering team collaboration and success, driven by leadership skills learned from my time in service. I am a results-driven professional focused on delivering strategic outcomes and ensuring long-term business growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Manager

Phoenix Communications Corporation
Memphis, TN
08.2023 - Current
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Effectively resolved client issues promptly, ensuring optimal customer satisfaction through remote technical support or scheduled on-site service visits.
  • Partnered with the management team to develop and implement long-term strategic planning initiatives for the organization.

Project Manager

Phoenix Communications Corporation
Memphis, TN
01.2020 - 07.2023
  • Installed and integrated high-end home automation technologies, including audio/video systems, interior and exterior lighting, professional home theaters, CCTV, security systems, and water detection solutions.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Collaborated with general contractors, builders, and various trades (electrical, HVAC, plumbing) throughout the project lifecycle, to ensure a seamless and successful completion.
  • Drafted and presented engineering documents, designs, and project proposals to both clients and technicians, ensuring clear communication and alignment with project goals.
  • Participated in the vetting, interviewing, and hiring processes for new employees.

Combat Engineer

United States Marine Corps
Millington, TN
02.2014 - 04.2020
  • Supervised and led teams of Marines in high-pressure environments, ensuring efficient execution of missions and tasks.
  • Trained and mentored junior Marines, fostering teamwork and skill development.
  • Managed and executed engineering projects, including demolition, construction, and fortification tasks, while adhering to timelines and quality standards.
  • Operated, oversaw, and maintained specialized engineering equipment, such as explosives, heavy machinery, and demolition tools.

Customer Service Agent - Call Center

Strategic Data Systems
Millington, TN
08.2018 - 12.2019
  • Received calls from military personnel daily, and provided solutions to various problems to a wide range of technical and operational issues.
  • Utilized CRM and various other systems for daily operations.
  • Proficient in military pay systems and personal procedures, ensuring accurate processing.
  • Proficient in Microsoft programs, including Excel, Word, and Publisher.
  • Selected for several high-priority special projects aimed at improving support and services for military personnel, contributing to the development of more effective solutions.

Department Manager

Lowe's
Jackson, TN
04.2015 - 05.2016
  • Provided prompt and courteous customer service by greeting clients, and efficiently assessing their needs to ensure a great experience.
  • Advised customers on product selections based on their individual needs and preferences, enhancing their shopping experience, and driving sales.
  • Stayed up to date on current sales, promotions, and company policies regarding payments, exchanges, and security procedures to provide accurate information and ensure a smooth customer experience.
  • Contributed to team success by exceeding team sales goals by 8.2%.
  • Fostered strong customer relationships to enhance satisfaction, and increase the likelihood of repeat business.

Education

B.S. in Computer Science -

Freed Hardeman University
Henderson, TN
05.2016

Skills

  • Project Management
  • Operations Management
  • CRM Software
  • Technical Support
  • AV System Design & Integration

Certification

  • Lean Six Sigma Green Belt, 01/21
  • Control4 Install and Programming Certification

Timeline

Operations Manager

Phoenix Communications Corporation
08.2023 - Current

Project Manager

Phoenix Communications Corporation
01.2020 - 07.2023

Customer Service Agent - Call Center

Strategic Data Systems
08.2018 - 12.2019

Department Manager

Lowe's
04.2015 - 05.2016

Combat Engineer

United States Marine Corps
02.2014 - 04.2020

B.S. in Computer Science -

Freed Hardeman University

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Hayden Moore