Hayden Newman
Oroville,CA
Summary
Experienced in customer service and operational efficiency with a strong background in employee training, inventory management, and money handling. Adept at resolving complex problems and ensuring customer satisfaction through effective communication. Extensive experience in hauling animals and long work hours. Unafraid of hard work and changing conditions. Eager to be a part of a team environment and gain new experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PONY RIDE OPERATIONS MANAGER
Ryanns Happy Day Pony Ride
Oroville, CA, USA
10.2024 - Current
- Monitored daily activities of pony rides to ensure safety compliance with local regulations.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
BARISTA
Dutch Bros Coffee
Chico, CA, USA
05.2024 - Current
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
CASHIER
Milos Hamburgers
Red Bluff, CA, USA
12.2021 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
MANAGER ON DUTY
Fruit Caboose
Oroville, CA, USA
04.2019 - Current
- Monitored staff performance and provided feedback to ensure quality customer service.
- Assigned tasks to employees and monitored progress of projects.
- Trained new employees on job duties and company policies.
- Resolved customer complaints in a professional manner.
- Created schedules for staff members according to business needs.
Education
Equine Studies -
Feather River College
Quincy, CA05.2027
ASSOCIATE IN BUSINESS - AGRICULTURE
Butte college
Oroville, CASkills
- Employee Training
- Trailer Hauling And Maneuvering
- Operational Efficiency
- Inventory Management
- Money Handling
- Cleaning and Sanitizing
- Customer Service Excellence
- Customer Relations
- Complex Problem-Solving
- Payment Processing
- Customer Assistance
- Cash Handling
- POS System Operations
Certification
California food handlers certification
Timeline
PONY RIDE OPERATIONS MANAGER
Ryanns Happy Day Pony Ride
10.2024 - Current
BARISTA
Dutch Bros Coffee
05.2024 - Current
CASHIER
Milos Hamburgers
12.2021 - Current
MANAGER ON DUTY
Fruit Caboose
04.2019 - Current
Equine Studies -
Feather River College
ASSOCIATE IN BUSINESS - AGRICULTURE
Butte college