Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
TruckDriver
Hayden Newman

Hayden Newman

Oroville,CA

Summary

Motivated Wrangler delivering positive experiences to guests of all ages. Adept at safely managing ride operations. Customer service-driven and considered punctual, reliable employee.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pony Ride Operations Manager

Ryanns Happy Day Pony Ride
Oroville, CA
04.2018 - 10.2023
  • Monitored daily activities of pony rides to ensure safety compliance with local regulations.
  • Investigated customer complaints regarding their experience with the pony rides and took corrective action as required.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.

Manager on Duty

Fruit Caboose
Oroville, CA
04.2019 - 09.2023
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Assigned tasks to employees and monitored progress of projects.
  • Trained new employees on job duties and company policies.
  • Resolved customer complaints in a professional manner.
  • Created schedules for staff members according to business needs.
  • Interacted with customers regularly to ensure their needs were met.

Cashier

Happy Day Pony Ride
Cherokee , CA
06.2019 - 08.2019
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Ensured compliance with all safety regulations within the company environment.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers promptly and responded to questions.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Education

Equine Studies

Feather River College
Quincy, CA
05-2027

Skills

  • Knowledgeable about equine ailments and injuries
  • Good people skills and customer service
  • Deep knowledge of western tack and how to use it
  • Level headed while in stressful situations

Understands how to set up and run a schedule

  • Strong work ethic
  • Able to deescalate stressful situations
  • Conscientious of liability and public perception
  • Able to pull and drive trucks and trailers with livestock
  • I have extensive experience around horses in a ranch and professional capacity
  • My main discipline is trail and ranch riding
  • Employee Training

Languages

Spanish
Limited

Certification

  • I completed the summer course at Feather River College and obtained a certificate in Ranch Skills.

References

References available upon request.

Timeline

Cashier

Happy Day Pony Ride
06.2019 - 08.2019

Manager on Duty

Fruit Caboose
04.2019 - 09.2023

Pony Ride Operations Manager

Ryanns Happy Day Pony Ride
04.2018 - 10.2023

Equine Studies

Feather River College

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Hayden Newman