Hayden Ochs
Plymouth,MN
Summary
Driven and personable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking and detail-oriented. Willing to take on any task to support team and help business succeed.
Overview
6
6
years of professional experience
Work History
Tour Guide
Mackinac Island Carriage Tours
05.2021 - 08.2023
- Engaged guests with lively and informative talks covering local sites and events.
- Managed the grooming, feeding, and harnessing of personal horse team daily.
- Narrated 1-3 hour personalized private tours, while safely driving 2-3 draft horses.
Server/Bartender
McCormick's Irish Pub And Restaurant
12.2019 - 01.2022
- Balanced efficiency with exceptional service to manage guests in high-volume environment.
- Followed up with customers to check on food, drinks and requests.
- Created specialty cocktails following complex recipes.
- Managed orders and payments with POS system.
- Explained dishes in detail, covering ingredients, flavors and cooking methods.
Restaurant Busser
McCormick's Irish Pub & Restaurant
08.2017 - 12.2019
- Created positive dining experiences for guests by working as team with restaurant staff.
- Cleared and cleaned plates and glassware from tables and guest dining areas.
- Managed dining room cleaning needs, smoothly handling opening, closing and shift change tasks.
Chiropractic Office Assistant
Lakewest Chiropractic And Natural Health
03.2019 - 08.2019
- Handled high volume of incoming calls to successfully manage inquiries.
- Supported patients' needs and maintained strict confidentiality of medical and personal data.
- Greeted visitors at reception, answering questions and providing direction.
- Assisted with billing, verifying patients' insurance eligibility and benefits, preparing statements and submitting claims.
Education
Bachelor of Science - Neuroscience: Molecular And Cellular Track
Loyola University of Chicago
Chicago05.2025
Skills
- Public Speaking
- Crisis Management
- Customer Service
- New Hire Training
- Handling Difficult Customers
- Data Entry
- Office Administration
Timeline
Tour Guide
Mackinac Island Carriage Tours
05.2021 - 08.2023
Server/Bartender
McCormick's Irish Pub And Restaurant
12.2019 - 01.2022
Chiropractic Office Assistant
Lakewest Chiropractic And Natural Health
03.2019 - 08.2019
Restaurant Busser
McCormick's Irish Pub & Restaurant
08.2017 - 12.2019
Bachelor of Science - Neuroscience: Molecular And Cellular Track
Loyola University of Chicago
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