Hayden Peirce
Team Lead
Aurora,CO
Summary
Proactive Car Restoration Associate and Closing Team Lead with extensive experience in customer satisfaction and efficient inventory management. Skilled in streamlining processes, relationship building, and team leadership. Strong background as a detail-oriented team player with organizational skills, problem-solving, and implementing strategies for increased customer engagement and operational excellence. Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Car Restoration Associate
Carmax
02.2024 - Current
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services for 15-20 autos per day.
- Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
- Assisted in training new hires on company policies and procedures as well as specific techniques required for their role as an Auto Detailer.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Contributed to a positive workplace atmosphere by demonstrating strong teamwork skills and a commitment to excellence in service delivery.
Closing Team Lead
Target
02.2023 - 02.2024
- Led a closing team of 20-40 associates to ensure top quality results in store closing procedures and goals.
- Served as a liaison between the closing team and other departments, facilitating efficient communication and alignment on key initiatives.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved closing efficiency by streamlining processes and implementing best practices.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
High School Diploma -
Eaglecrest High School
Aurora, CO2022
Skills
- Team Supervision/Performance Evaluations
- New Hire Training
- Store Opening and Closing
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Attention to Detail
- Workplace Safety
- Customer Engagement
- Complex Problem-Solving
- Courteous and Professional
- Issue Resolution
- Order Fulfillment
- Loss Prevention
- Merchandise Receiving and Handling
- Inventory Management and Stocking
- Safety and Cleanliness Standards
Certification
AED Certified
Food Safety and Handling
Power Jacks
Timeline
Car Restoration Associate
Carmax
02.2024 - Current
Closing Team Lead
Target
02.2023 - 02.2024
High School Diploma -
Eaglecrest High School
Similar Profiles
Jared LamannaJared Lamanna
Reconditioning Associate at CarMaxReconditioning Associate at CarMax
Jordan J. ChachereJordan J. Chachere
Sales Consultant at CarMaxSales Consultant at CarMax
Yazmin RodriguezYazmin Rodriguez
Inventory Specialist at CarMaxInventory Specialist at CarMax
Himanshu Manny VyasHimanshu Manny Vyas
Sales, Service, Merchandising Manager at CarMaxSales, Service, Merchandising Manager at CarMax
Samantha MontoyaSamantha Montoya
Surgical Technologist at UCHealth Highlands Ranch HospitalSurgical Technologist at UCHealth Highlands Ranch Hospital