Hayden Rhodes
Hot Springs,AR
Summary
Dynamic IT professional with experience at Oaklawn, excelling in problem-solving and teamwork. Proven ability to enhance user experience through effective technical support and documentation. Skilled in Active Directory and ticket management, contributing to improved team efficiency and timely issue resolution. Adaptable and quick learner, thriving in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Intern - IT Help Desk
Oaklawn
Hot Springs, AR
01.2025 - Current
- Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
- Assisted in troubleshooting network connectivity problems, enhancing user experience and productivity.
- Documented common issues and solutions in knowledge base to improve team efficiency and response time.
- Configured user accounts and permissions in Active Directory, maintaining security protocols for sensitive information.
- Collaborated with senior technicians on escalated issues, gaining insights into advanced problem-solving techniques.
- Monitored help desk ticketing system to prioritize tasks effectively, ensuring critical issues addressed promptly.
Guest Services Cashier
Magic Springs Theme And Water Park
Hot Springs, AR
05.2024 - 09.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional service by addressing guest inquiries and resolving issues promptly.
- Assisted in maintaining a clean and organized front desk area to enhance guest experience.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Handled cash management responsibilities, including balancing cash drawer at shift's end.
- Adapted quickly to changing environments during peak service hours, ensuring smooth operations.
Education
High School Diploma -
Lake Hamilton High School
Pearcy, AR05-2025
Skills
- Teamwork and collaboration
- Quick learner
- Fast learner
- Problem-solving
- Computer skills
- Printer setup
- IT documentation
- Ticket management
- Active directory
- Cisco phone systems
Certification
- Certified in "Entry Level - Python Programmer".
- Osha 10 Certified.
- HIPPA Certified
Timeline
Intern - IT Help Desk
Oaklawn
01.2025 - Current
Guest Services Cashier
Magic Springs Theme And Water Park
05.2024 - 09.2024
High School Diploma -
Lake Hamilton High School