Hayden Robnett
Bettendorf,IA
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
2
2
years of professional experience
Work History
Panther Engagement Center Represenative
University Of Northern Iowa Alumni Association
Cedar Falls, IA
08.2024 - Current
- Processed payments using point of sale system software.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
Cashier
Crossroads fireworks
Bettendorf, IA
07.2023 - Current
- Ensured compliance with all safety regulations within the store environment.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Stocked shelves with merchandise when needed.
Customer Service Representative
Hy-vee
Bettendorf, IA
08.2022 - Current
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided assistance with training new employees on processes related to money transfers or other services provided by Western Union.
- Received incoming funds from customers and distributed appropriate amounts to customers as needed.
Student Ambassador
Bettendorf Community School District
Bettendorf, IA
08.2022 - 06.2024
- Provided guidance to newly admitted students on course selection and other matters related to student life.
- Conducted campus tours for prospective students and their families.
- Assisted in planning and organizing events on campus such as open house and orientation.
- Collected feedback from current students about their experience at the university.
Education
History Education
University of Northern Iowa
Cedar Falls, IA05-2028
High School Diploma -
Bettendorf High School
Bettendorf, IA06-2024
Skills
- Drawer balancing
- Returns processing
- Cash Handling
- Payment Collection
- ID Verification
- Product Recommendations
- Liquor regulations and compliance
- Guest inquiries
- Loyalty Program Promotion
- Written and verbal communication
- Conflict Resolution
- Issue Resolution
- Loss Prevention
- Cleaning and sanitizing
- Organizational abilities
- Customer Assistance
Affiliations
- I started and played in boy's volleyball in high school
- Ambassador for new students through 3 years at Bettendorf High School
- An active member of my high school French club
- I am a Member of the Kappa Sigma Fraternity The University of Northern Iowa
References
References available upon request.
Timeline
Panther Engagement Center Represenative
University Of Northern Iowa Alumni Association
08.2024 - Current
Cashier
Crossroads fireworks
07.2023 - Current
Customer Service Representative
Hy-vee
08.2022 - Current
Student Ambassador
Bettendorf Community School District
08.2022 - 06.2024
High School Diploma -
Bettendorf High School
History Education
University of Northern Iowa
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