Summary
Overview
Work History
Education
Skills
Affiliations
Education and Training
References
Timeline
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Hayden Robnett

Bettendorf

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

3
3
years of professional experience

Work History

Panther Engagement Center Caller

UNI Foundation
08.2024 - Current
  • Achieved high-quality communication with customers, using active listening and clear verbal skills to address concerns accurately.
  • Handled confidential information securely while answering questions related to billing.
  • Fostered a positive work environment by actively participating in team meetings and contributing constructive feedback on department processes.

Cashier

Crossroads fireworks
07.2023 - Current
  • Ensured compliance with all safety regulations within the store environment.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Followed company security procedures for handling large sums of money.
  • Stocked shelves with merchandise when needed.

Customer Service Representative

Hy-vee
08.2022 - Current
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries via phone, email, and chat.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided assistance with training new employees on processes related to money transfers or other services provided by Western Union.
  • Received incoming funds from customers and distributed appropriate amounts to customers as needed.

Student Ambassador

Bettendorf Community School District
08.2022 - 06.2024
  • Provided guidance to newly admitted students on course selection and other matters related to student life.
  • Conducted campus tours for prospective students and their families.
  • Assisted in planning and organizing events on campus such as open house and orientation.
  • Collected feedback from current students about their experience at the university.

Education

High School Diploma -

Bettendorf High School
Bettendorf, IA
06-2024

Skills

  • Drawer balancing
  • Returns processing
  • Cash Handling
  • Payment Collection
  • ID Verification
  • Product Recommendations
  • Liquor regulations and compliance
  • Guest inquiries
  • Loyalty Program Promotion
  • Written and verbal communication
  • Conflict Resolution
  • Issue Resolution
  • Loss Prevention
  • Cleaning and sanitizing
  • Organizational abilities
  • Customer Assistance

Affiliations

  • I started and played in boy's volleyball in high school
  • Ambassador for new students through 3 years at Bettendorf High School
  • I was an active member of my high school French club
  • I am a member of the Kappa Sigma Fraternity

Education and Training

other

References

References available upon request.

Timeline

Panther Engagement Center Caller

UNI Foundation
08.2024 - Current

Cashier

Crossroads fireworks
07.2023 - Current

Customer Service Representative

Hy-vee
08.2022 - Current

Student Ambassador

Bettendorf Community School District
08.2022 - 06.2024

High School Diploma -

Bettendorf High School

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Hayden Robnett