Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hayden Rowland

Summary

Enthusiastic team player adept at keeping motivated and going above and beyond what's expected. Passionate about forming connections with both customers and team members. More than accustomed to multitasking and working both quickly and efficiently in order to meet any challenging demands.


Currently seeking a position as a barista.

Overview

8
8
years of professional experience

Work History

Nanny

Roger Bond Choquette
02.2021 - Current
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.

Barista

Schmooze
03.2019 - 02.2020
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Head Hostess

Roland's Cafe Market Bar
05.2018 - 12.2019
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.

Barista

Press Coffee
05.2018 - 12.2018
  • Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Cultivated ability to recall customers' names and address them by name.
  • Controlled line and crowd with quick, efficient service.
  • Engendered customer loyalty by remembering personal preferences and allergy information.

Hostess

Sorso Wine Room
09.2016 - 04.2017
  • Assisted with guest inquiries, reservations, and take-out orders.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Trained and supervised new hires on customer service standards and productivity strategies.
  • Bussed, reset tables, and kept dining room and work areas clean all the while assisting servers with food and beverages.
  • Inventoried and restocked items throughout day.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.

In-Shop Team Member

Jimmy John's
08.2016 - 09.2020
  • Weighed and labeled products.
  • Stocked and maintained cleanliness of stations.
  • Took phone calls regarding customer concerns and deliveries.
  • Prepared sandwiches and other menu offerings in a timely manner.
  • Trained team members to make sandwiches and other items according to instructions.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.

Education

General Studies

Maricopa Community Colleges - Phoenix College
Phoenix, AZ

Graphic Design

Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ

High School Diploma -

Desert Mountain High School
Scottsdale, AZ
2014

Skills

  • Self sufficient
  • Excellent work ethic
  • Strong verbal communication
  • Extraordinary attention to detail
  • Thrives in fast-paced environment
  • Compelling team member and listener

Timeline

Nanny

Roger Bond Choquette
02.2021 - Current

Barista

Schmooze
03.2019 - 02.2020

Head Hostess

Roland's Cafe Market Bar
05.2018 - 12.2019

Barista

Press Coffee
05.2018 - 12.2018

Hostess

Sorso Wine Room
09.2016 - 04.2017

In-Shop Team Member

Jimmy John's
08.2016 - 09.2020

General Studies

Maricopa Community Colleges - Phoenix College

Graphic Design

Maricopa Community Colleges - Scottsdale Community College

High School Diploma -

Desert Mountain High School

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Hayden Rowland