Hayden Sandman
Peoria,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
3
3
years of professional experience
Work History
Package Delivery Driver
L3 Logistics
Surprise, AZ
08.2023 - Current
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Surplus Fire Equipment LLC
Phoenix, AZ
06.2021 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained and developed relationships with 50+ returning customers (Fire Departments, Mining Companies, Police Departments, etc.).
- Provided accurate information about products and services to customers.
After-School Teacher
STIIX
Phoenix, AZ
06.2023 - 06.2024
- Volunteer after-school teacher for non profit organization.
- Coordinated in-person instruction of Enrichment at elementary schools in 2 school districts.
- Adapted instructional materials according to the individual needs of each student.
Retail Sales Associate
Baseballism
Surprise, AZ
03.2023 - 06.2023
- Developed positive relationships with customers through friendly interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor of Arts - Communications
Ottawa University Arizona
Surprise, AZ12-2024
Skills
- Active listening
- Adaptability
- Attention to detail
- Collaboration
- Conflict resolution
- Critical thinking
- Customer relationship management
- Decision-making
- Empathetic
- Punctual
Timeline
Package Delivery Driver
L3 Logistics
08.2023 - Current
After-School Teacher
STIIX
06.2023 - 06.2024
Retail Sales Associate
Baseballism
03.2023 - 06.2023
Customer Service Representative
Surplus Fire Equipment LLC
06.2021 - Current
Bachelor of Arts - Communications
Ottawa University Arizona
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