Hayden Studer
Lawrence
Summary
Shift Supervisor with extensive experience in both restaurant and retail management, adept at driving efficiency and enhancing customer satisfaction. Demonstrates strong leadership and organizational skills, fostering a collaborative team environment that consistently exceeds performance goals. Committed to innovative solutions and continuous improvement in service delivery.
Overview
5
5
years of professional experience
Work History
Store Clerk
Vapor 100
Lawrence
02.2025 - 06.2025
- Assisted customers with product selection and inquiries.
- Operated cash register and processed transactions accurately.
- Stocked shelves and organized merchandise for easy access.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Front End Associate
Walmart
Lawrence
11.2024 - 02.2025
- Assisted customers with product inquiries and store navigation.
- Operated cash registers and processed transactions efficiently.
- Maintained a clean and safe shopping environment for customers.
- Collaborated with team members to achieve daily operational goals.
- Provided exceptional customer service to enhance shopping experiences.
- Trained new associates on store policies and procedures effectively.
- Maintained clean and clutter-free front-end area.
- Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
- Performed daily opening and closing procedures according to standard operating procedures.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Greeted customers warmly upon arrival and identified their needs.
Shift Supervisor
Smoothie King
06.2024 - 08.2024
- Supervised daily operations and ensured smooth workflow during shifts.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Provided exceptional customer service by resolving complaints and ensuring satisfaction.
- Monitored quality control of beverages and food items served to customers.
- Assisted in scheduling shifts and coordinating employee availability effectively.
- Implemented operational procedures to enhance service efficiency during peak hours.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
Front End Supervisor
Dillon's
Lawrence
01.2024 - 05.2024
- Supervised daily operations and team activities in a fast-paced grocery environment.
- Ensured compliance with safety and health regulations during all store processes.
- Trained new employees on customer service standards and operational procedures.
- Coordinated inventory management to maintain stock levels and product availability.
- Assisted in implementing promotional displays to enhance customer engagement.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
Closing Manager
Taco Bell Inc.
Baldwin City
08.2023 - 10.2023
- Managed closing procedures to ensure timely restaurant operations.
- Trained team members on safety and sanitation standards.
- Coordinated inventory counts and ensured stock accuracy.
- Oversaw cash handling processes during shift transitions.
- Developed staff schedules to optimize closing efficiency.
- Implemented quality control measures for food preparation.
- Ensured adherence to all closing procedures and policies.
- Maintained accurate records of all closed files according to company policy.
- Resolved customer complaints regarding closing process in a timely manner.
3rd Manager
Claire's
Lawrence
03.2023 - 06.2023
- Led retail operations and staff development as 3rd Manager at Claire's, optimizing store performance through strategic inventory management and team coaching
- Maintained precise inventory control and cash handling procedures while ensuring compliance with company policies and safety regulations
- Fostered positive team environment through effective communication, conflict resolution, and employee development initiatives
Customer Service Associate
Walgreens
Lawrence
11.2021 - 12.2022
- Managed front-end operations and resolved customer concerns while driving store efficiency through accurate cash handling and inventory management
- Assisted diverse customers with prescriptions and retail needs, maintaining organized workflow and contributing to positive shopping experiences
- Executed precise transaction processing and inventory counts while ensuring compliance with pharmacy regulations and safety protocols
- Partnered with pharmacy team to streamline customer service processes and reduce wait times through efficient queue management
- Built strong relationships with diverse customer base through personalized service approach and effective problem resolution strategies
Shift Leader/Keyholder
GameStop Inc.
Olathe
06.2021 - 08.2021
- Streamlined shift scheduling processes and cash handling procedures, reducing operational bottlenecks and enhancing store efficiency
- Mentored and trained new team members on sales techniques, store policies, and loss prevention protocols while fostering positive team dynamics
- Maintained accurate inventory records and implemented security measures to minimize shrinkage and optimize stock management
- Resolved customer concerns promptly, coordinated with management on store initiatives, and ensured compliance with company policies
Online Personal Shopper
Hy-Vee Inc.
Olathe
09.2020 - 01.2021
- Fulfilled online grocery orders with precision, managed multiple customer requests simultaneously, and maintained product quality standards
- Coordinated with store departments to locate items efficiently, ensuring timely order completion and customer satisfaction
- Optimized shopping routes to reduce order completion time while maintaining accuracy in product selection and substitutions
- Assisted customers with special dietary requirements and preferences, providing personalised shopping solutions
- Tracked inventory discrepancies and communicated stock issues to management, improving order fulfilment accuracy
Education
HIGH SCHOOL DIPLOMA -
Olathe West High School
Olathe, KS05.2022
Skills
- Team Building
- Customer Engagement
- Conflict Resolution
- Time Management
- Inventory Management
- Leadership
- Customer Service
- Staff Motivation
- Crisis Management
- Customer Loyalty
- Loss Prevention
- Staff Supervision
- Performance Review
- Team Leadership
- Staff Scheduling
- Operational Training
- Health & Safety
- Staff Training
- Staff Engagement
Timeline
Store Clerk
Vapor 100
02.2025 - 06.2025
Front End Associate
Walmart
11.2024 - 02.2025
Shift Supervisor
Smoothie King
06.2024 - 08.2024
Front End Supervisor
Dillon's
01.2024 - 05.2024
Closing Manager
Taco Bell Inc.
08.2023 - 10.2023
3rd Manager
Claire's
03.2023 - 06.2023
Customer Service Associate
Walgreens
11.2021 - 12.2022
Shift Leader/Keyholder
GameStop Inc.
06.2021 - 08.2021
Online Personal Shopper
Hy-Vee Inc.
09.2020 - 01.2021
HIGH SCHOOL DIPLOMA -
Olathe West High School