Hayden Turley
Town And Country,MO
Summary
I am a recent graduate from Saint Louis University with degrees in International Studies and Spanish and hands-on experience attained through academic projects and internships. I am highly detail-oriented and always seek to find the best solutions to any problem, never leaving any stone left unturned in my goals to achieving tasks. Hardworking and willing to take on added responsibilities to meet team goals, I am committed to fostering an efficient and positive working environment. I have exceptional communication and customer service skills, and I am eager to learn and develop my professional skills.
Overview
7
7
years of professional experience
Work History
Client Care Assistant
International Institute of St. Louis
09.2024 - Current
- Working for the leading immigrant resettlement agency in St. Louis, with over 100 years of service to the immigrant community.
- Currently working under the Latino Outreach Initiative, a financial assistance program designed to provide recent immigrants from various Latin American countries with rental assistance and employment opportunities in the St. Louis metro area.
- Communicating effectively with property managers in order to source quality apartments for clients served under the Initiative.
- Providing excellent support and cordial communication for clients and other non-profit organizations to facilitate resettlement efforts for admitted clients.
- Maintaining client records and ensuring accurate case information, with attention to detail.
- Working well in a team setting, providing support and maintaining courteous and effective working relationships with fellow employees.
- Self-motivated, with a strong sense of personal responsibility.
Intern
International Institute of St. Louis
05.2024 - 08.2024
- Communicated with the Latino Outreach team consistently and fulfilled requested tasks to reduce workload burden and allow for increased focus on higher-priority assignments.
- Translated documents into Spanish and interpreted for clients during legal consultations.
- Surveyed and furnished housing for clients assisted by the Institute.
- Sorted and organized client files, spreadsheets, and reports.
- Gained hands-on experience in various software programs such as Microsoft Office and Penelope, increasing proficiency and expanding technical skill set.
- Learned of the mission of the organization and how it serves St. Louis’s immigrant community.
Server
Vicia/Taquería Morita
06.2022 - 09.2024
- Worked alongside a James Beard-nominated team of chefs and managers in order to provide the best dining experience possible for guests.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Spanish Teaching Assistant
St. Cecilia School and Academy
02.2023 - 05.2023
- Served as a teaching aide in a majority-Hispanic elementary school in St. Louis City
- Assessed student progress through informal quizzes, tests and other methods of evaluation
- Encouraged open dialogue between students and created opportunities for them to practice their speaking skills in class
- Delivered direct instruction on Spanish vocabulary and grammar
Teaching Intern
Saemmul Christian Academy
06.2023 - 07.2023
- Gave lectures on American culture to middle and high school English classes
- Visited various sites of historical and cultural significance in Korea
- Interviewed politicians about the Korean political system
Food Pantry Volunteer
Food Outreach
08.2021 - 03.2022
- Collaborated effectively with other volunteers to ensure smooth operations of the pantry
- Assisted in stocking shelves with food items and organizing the pantry for optimal efficiency
- Demonstrated excellent customer service skills while interacting with clients of diverse backgrounds
- Provided a safe and welcoming environment for all visitors to the pantry
Zoo ALIVE Teen Volunteer
Saint Louis Zoo
01.2018 - 05.2021
- Vice President from August 2020 to May 2021
- Led groups of children through interactive activities related to wildlife education during summer camps and overnight parties
- Utilized effective communication techniques while working in a team environment to complete tasks quickly and efficiently
- Collaborated with other volunteers in creating educational materials for visitors
- Demonstrated excellent problem-solving abilities when dealing with difficult situations involving guests or animals
- Developed strong interpersonal skills while interacting with visitors from diverse backgrounds
Education
Bachelor of Arts - International Studies And Spanish
Saint Louis University
St. Louis, MO12-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Excellent communication
- Fluency in Spanish
- Ability to work in Microsoft Office and Google Workspace
- Flexible and adaptable
- Strong willingness to learn and improve
- Time management
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Interests
- Reading books
- Watching films
- Running and hiking
- Listening to music
- I enjoy helping others and serving the community
Timeline
Client Care Assistant
International Institute of St. Louis
09.2024 - Current
Intern
International Institute of St. Louis
05.2024 - 08.2024
Teaching Intern
Saemmul Christian Academy
06.2023 - 07.2023
Spanish Teaching Assistant
St. Cecilia School and Academy
02.2023 - 05.2023
Server
Vicia/Taquería Morita
06.2022 - 09.2024
Food Pantry Volunteer
Food Outreach
08.2021 - 03.2022
Zoo ALIVE Teen Volunteer
Saint Louis Zoo
01.2018 - 05.2021
Bachelor of Arts - International Studies And Spanish
Saint Louis University
Similar Profiles
Nha (Jasmine) NguyenNha (Jasmine) Nguyen
Director of Economic Development at International Institute Of St. LouisDirector of Economic Development at International Institute Of St. Louis
Carly GallagherCarly Gallagher
Case Manager at The Rehabilitation Institute of St. LouisCase Manager at The Rehabilitation Institute of St. Louis
Judith AnamanJudith Anaman
Adjunct Associate Professor at St Louis University InstituteAdjunct Associate Professor at St Louis University Institute