Haydn Claud
Midlothian,VA
Summary
Dynamic retail professional with extensive experience at Lowe's Home Improvement, excelling in customer service and inventory management. Proven track record in staff training and performance evaluation, enhancing team productivity and customer satisfaction. Skilled in implementing merchandising strategies that drive sales growth and foster a positive shopping experience.
Overview
5
5
years of professional experience
Work History
MST Assistant Store Manager
Lowes Home Improvment
Midlothian, VA
10.2024 - Current
- Assisted in managing daily store operations and ensuring customer satisfaction.
- Trained staff on product knowledge, sales techniques, and customer service best practices.
- Implemented inventory management processes to optimize stock levels and reduce shrinkage.
- Coordinated promotional displays and merchandising strategies to enhance product visibility.
- Monitored team performance, providing feedback to improve efficiency and morale.
- Developed schedules for staff, ensuring adequate coverage during peak hours.
- Resolved customer inquiries and complaints effectively, maintaining high service standards.
- Analyzed sales data to identify trends and recommend improvements in store performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Merchandise Service Manager
Lowes Home Improvment
Chesterfield, VA
01.2024 - 10.2024
- Managed daily operations to ensure high-quality customer service and satisfaction.
- Trained and mentored staff on product knowledge and customer engagement techniques.
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
- Implemented process improvements to enhance workflow efficiency within the service department.
- Collaborated with cross-functional teams to resolve customer inquiries and complaints effectively.
- Developed training materials to support onboarding of new employees in service roles.
- Established performance metrics to monitor team productivity and service quality standards.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Merchandise Service Associate
Lowes Home Improvment
Richmond, VA
11.2020 - 01.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store organization and cleanliness to support operational efficiency.
- Operated point-of-sale systems accurately for customer transactions.
- Collaborated with team members to ensure stock availability and product displays.
Education
Associate of Science - Business Administration And Management
John Tyler Community College
Chester, Virginia, VA05.2017
High School Diploma -
Clover Hill Highschool
Midlothian, VA06.2013
Skills
- Customer service excellence
- Inventory management
- Staff training
- Sales analysis
- Cash handling
- Team leadership
- Merchandising strategies
- Process improvement
- Performance evaluation
- Conflict resolution
- Scheduling coordination
- Loss prevention techniques
- Vendor relationship management
- Promotional planning
- Operational efficiency
- Safety compliance enforcement
- Staff recruitment and hiring
- Product knowledge enhancement
- Customer feedback analysis
- Cross-functional collaboration
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Staff supervision
- Team management
- POS systems
- POS systems operations
- Employee scheduling
- Hiring and training
Timeline
MST Assistant Store Manager
Lowes Home Improvment
10.2024 - Current
Merchandise Service Manager
Lowes Home Improvment
01.2024 - 10.2024
Merchandise Service Associate
Lowes Home Improvment
11.2020 - 01.2024
Associate of Science - Business Administration And Management
John Tyler Community College
High School Diploma -
Clover Hill Highschool