Haydn Harada-Meafou
Las Vegas
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets. Committed to ongoing professional development and eager to refine existing skills while embracing new learning opportunities.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Golden Nugget Hotel & Casino
Las Vegas, NV
11.2023 - 08.2025
- Managed high call volumes while maintaining quality service standards.
- Adapted quickly to changing situations, maintaining professionalism during high-pressure periods.
- Also effectively help clients over the phone to be able to assist with any questions regarding reservations or amenities during their stay.
- Show empathy and understanding when a customer is dissatisfied.
- Actively listen to all of my guests needs to ensure I am providing the best services available.
- Consistently review employee resources to ensure I am up to date with new or updated services.
- Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.
- Properly documented and reported all customer complaints, concerns and incidents.
- Deliver exceptional service to every customer through effective listening, communication, and problem solving skills.
Customer Support Specialist
Phiten
Las Vegas, NV
08.2025 - Current
- Effectively help clients over the phone to be able to assist with any questions regarding products and services.
- Demonstrated excellent multitasking abilities by navigating systems, taking notes on calls, and answering inquiries from clients.
- Utilized company resources to assist customers with inquiries and resolved issues efficiently.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Show empathy and understanding when a customer is dissatisfied.
- Deliver exceptional service to every customer through effective listening, communication and problem solving skills.
- Adapted quickly to new software tools and procedures for optimal performance.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve quality standards and customer satisfaction.
Education
High School Diploma -
Acceleration Academy
Las Vegas, NV06-2023
Skills
- Verbal and written communication
- Problem-solving
- Complaint handling
- Computer skills
- Attention to detail
- Multitasking Abilities
- technology Proficient
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
Customer Support Specialist
Phiten
08.2025 - Current
Guest Service Representative
Golden Nugget Hotel & Casino
11.2023 - 08.2025
High School Diploma -
Acceleration Academy