Hayla Canete
tampa,FL
Summary
Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions.
Overview
1
1
year of professional experience
Work History
AP Host
Walmart
05.2021
- Verified customer transactions for accuracy and compliance with policies
- Answered customers' questions about products, pricing, and availability
- Greeted customers entering establishments and provided assistance as needed.
Pizza Delivery Driver
Pizza Hut
08.2023 - Current
- Handled deliveries on time while safely operating vehicle
- Learned local roads and used GPS to avoid traffic issues and minimize delays
- Returned undeliverable items to restaurants promptly, informing management of any discrepancies or issues encountered during delivery attempts
- Helped staff members prepare customers' orders for delivery
- Resolved customer complaints professionally, escalating issues when appropriate
- Managed multiple deliveries simultaneously by prioritizing orders based on estimated arrival times at drop-off locations
- Verified order accuracy before leaving restaurant, ensuring customer satisfaction
- Picked up food orders from restaurants and delivered them to customers promptly
- Utilized GPS navigation systems or maps to plan optimal routes for timely deliveries
- Communicated with restaurant staff and customers using email, text and phone calls
- Checked and maintained vehicle fluid, tire pressure and other levels
- Resolved customer concerns to improve service
- Handled cash payments for orders upon delivery, providing accurate change as needed
- Built professional relationships with restaurant staff and regular customers
- Planned and completed routes based on current traffic for speedy deliveries
- Organized and delivered meals following customer preferences
- Supported kitchen staff by helping prepare pizzas and related food items
- Used time between deliveries well, helping to keep store clean, organized and customer-ready
- Delivered fresh food to customers with fast turnaround and priority on freshness
- Sold food and beverages to customers at special events.
Crew Member
McDonalds
10.2024 - 12.2024
- Gave customers full attention and attended to their needs
- Approached and solved problems with initiative and sound judgment
- Worked with supervisory team to meet customer needs
- Maintained neat drawer with correct amount of change to meet customer needs
- Prevented spoilage by properly labeling, rotating, and stocking foods and uncooked ingredients
- Protected diners by cooking and handling food according to strict safety standards
- Set up grill station before each shift, including stocking appropriate tools and supplies
- Backed up kitchen team members at different food preparation stations
- Covered shifts in other areas of kitchen as needed to maintain smooth operations.
Education
Diploma - General high School Diploma
Richard C Spoto High School
Riverview, FL05.2023
Skills
- Money Handling
- Payment Collection
- Customer Service
- Active Listening
- Organizational Skills
- Teamwork Abilities
- Payment handling
- Decision-Making
- Excellent Communication
- Problem-Solving
- Relationship Building
- Self-Motivation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
McDonalds
10.2024 - 12.2024
Pizza Delivery Driver
Pizza Hut
08.2023 - Current
AP Host
Walmart
05.2021
Diploma - General high School Diploma
Richard C Spoto High School