Hayla Linares Maiquez
Miami,FL
Summary
Dedicated bartender with a strong focus on customer service and effective communication. Proven ability to manage high-pressure situations while training new staff and resolving complex issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Monty's Raw Bar
Coconut Grove
11.2022 - Current
- Crafted and served cocktails and beverages in high-volume setting.
- Maintained cleanliness and organization of bar area to ensure efficiency.
- Managed inventory levels, restocking supplies as needed to minimize downtime.
- Collaborated with kitchen staff to coordinate timely service during peak hours.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Resolved customer inquiries and complaints promptly to maintain satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Office Assistant
St. Thomas University
Miami Gardens, FL
09.2021 - 11.2022
- Coordinated office supply inventory, ensuring consistent availability for staff needs.
- Managed scheduling and appointment logistics for faculty, enhancing departmental efficiency.
- Provided administrative support for events, facilitating smooth execution and participant engagement.
- Developed and maintained filing systems, improving document retrieval time and accuracy.
- Streamlined communication processes among departments, promoting timely information sharing.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Teacher's Assistant
Ophelia E. Brown Lawson Head Start
Miami, FL
06.2021 - 08.2021
- Assisted in classroom management, fostering a positive learning environment for diverse learners.
- Supported lead teacher in developing and implementing individualized lesson plans.
- Facilitated small group activities, enhancing student engagement and participation.
- Monitored student progress, providing feedback to inform instructional adjustments.
- Collaborated with parents and caregivers to discuss student development and strategies for support.
- Organized educational materials and resources, ensuring accessibility for all students.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
Education
Master of Science - Criminology
St. Thomas University
Miami Gardens, FL05.2027
Bachelor of Science - Criminal Justice
St. Thomas University
Miami Gardens, FL05.2024
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Handling difficult customers
- Cash register operation
- Memory retention
- Professional appearance
- Basic accounting
- Creative mixology
- Fluency in English, and Spanish
- Fast paced environment adaptability
Certification
SerSafe Food Handler Program
SerSafe Alcohol Program
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
Monty's Raw Bar
11.2022 - Current
Office Assistant
St. Thomas University
09.2021 - 11.2022
Teacher's Assistant
Ophelia E. Brown Lawson Head Start
06.2021 - 08.2021
Master of Science - Criminology
St. Thomas University
Bachelor of Science - Criminal Justice
St. Thomas University