Hayla Smith
Wilmington,NC
Summary
Ambitious, reliable, and hardworking employee with years of customer service skill. A full-time student understanding the importance of having a career and managing academic responsibilities.
Overview
2
2
years of professional experience
Work History
Testing Technician in Training
MARS Memory Health Network
Wilmington, NC
09.2024 - Current
- Learning how to conduct neuropsychological tests.
- Learning compliance with established processes, procedures, and guidelines throughout a clinic.
- Learning to take detailed records of all test results and reported findings to doctors in a timely manner.
Juice Barista
Mountain Juicery
Hendersonville, NC
09.2022 - 08.2024
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Performed cash register functions accurately and efficiently.
- Processed payments using point-of-sale systems.
- Organized backroom areas to maintain a clean and organized work environment.
- Built relationships with customers by providing friendly customer service.
- Was the social media manager and photographer.
Barista
Starbucks
Hendersonville, NC
10.2023 - 05.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Adhered to health department regulations concerning sanitation standards.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
Education
Bachelor of Arts - Psychology
University of North Carolina At Wilmington
Wilmington, NC05-2027
Skills
- Decision-Making
- Attention to Detail
- Critical Thinking
- Exceptional customer service
- Positive and professional
- Sales expertise
Accomplishments
- Dean's List at BRCC
Affiliations
- Member of NAMI OC at UNCW
Timeline
Testing Technician in Training
MARS Memory Health Network
09.2024 - Current
Barista
Starbucks
10.2023 - 05.2024
Juice Barista
Mountain Juicery
09.2022 - 08.2024
Bachelor of Arts - Psychology
University of North Carolina At Wilmington
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