Haylay Shahpur
Spokane,WA
Summary
Dynamic retail store manager with nearly five years of experience in fast-paced environments, demonstrating exceptional communication skills and fostering long-term client relationships. Proven ability to drive sales and enhance customer satisfaction while leading diverse teams. Passionate about transitioning into nursing to leverage strong interpersonal skills in a healthcare setting. Committed to continuous learning and professional growth.
Overview
4
4
years of professional experience
Work History
Retail Manager
Fragrance Station
Spokane, WA
10.2020 - Current
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Science -
Eastern Washington University
Cheney, WA06-2025
Skills
- Customer service
- Complaint resolution
- Employee scheduling
- Operations management
- Staff management
- Hospitality and accommodation
- Catering to customer needs
- Genuine and reliable
Languages
Pashto
Limited
Affiliations
- Traveling
- Hiking
- Sewing
- Fashion
Timeline
Retail Manager
Fragrance Station
10.2020 - Current
Associate of Science -
Eastern Washington University
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