I have always enjoyed helping the elderly Taking care of them, learning their history and life memories, making them smile, at the end of the day they actually helped me
Suzanne Allen
Clerk/Receptionist
Palmdale,CA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Dedicated over 500 hours of personal time volunteering with patients in a variety of settings such as skilled nursing facilities, hospice/home health care, and retirement homes.
Overview
8
8
years of professional experience
Work History
Clerk/Receptionist
VITAS Healthcare
07.2016 - Current
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
In-Home Senior Caregiver
Private Residence
07.2016 - Current
- Provided emotional support during difficult times for both client and family members, fostering resilience throughout the caregiving journey.
- Developed trust-based relationships with clients and families alike, ensuring overall comfort and peace of mind during the caregiving process.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved seniors' quality of life by providing compassionate and personalized care in their homes.
- Fostered social engagement among seniors through meaningful conversations and shared activities, decreasing feelings of isolation.
Education
High School Diploma -
Birmingham High School
Encino 05.2001 -
Skills
Telephone Etiquette
Multitasking Abilities
Excellent Communication
Organizational Skills
Adaptability and Flexibility
Customer Communication
Active Listening
Interests
Timeline
Clerk/Receptionist
VITAS Healthcare
07.2016 - Current
In-Home Senior Caregiver
Private Residence
07.2016 - Current
High School Diploma -
Birmingham High School
05.2001 -