Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Haylee Ashcraft

Lebanon,Ohio

Summary

Dynamic customer service professional with extensive experience at Planet Fitness Gym, excelling in problem resolution and active listening. Proven track record of enhancing member retention and loyalty through empathetic complaint resolution and effective communication. Highly flexible and skilled in promoting engagement, ensuring a welcoming environment for all clients.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Planet Fitness Gym
03.2025 - Current
  • Assisted members with inquiries and concerns, ensuring a positive gym experience.
  • Processed membership sign-ups and renewals efficiently, enhancing member retention.
  • Maintained cleanliness and organization of fitness equipment and facilities for optimal safety.
  • Collaborated with team members to implement promotional events, increasing member engagement.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Cleaner

Oh So Clean
05.2024 - 08.2024
  • Maintained cleanliness and sanitation standards across various facilities.
  • Operated cleaning equipment, including vacuum cleaners and floor scrubbers, efficiently.
  • Assisted in restocking cleaning supplies to ensure availability for daily tasks.
  • Collaborated with team members to complete large-scale cleaning projects effectively.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Used time management and efficient cleaning methods to meet deadlines.

Housekeeper

Continental Manor
02.2023 - 10.2023
  • Maintained cleanliness and organization of residents rooms and common areas
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Executed laundry services, ensuring timely turnaround for linens and towels
  • Utilized cleaning equipment and chemicals safely, following established protocols
  • Assisted in inventory management of cleaning supplies, minimizing shortages

Customer Service Representative

Party City
05.2022 - 11.2022
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries and resolved issues promptly.
  • Maintained accurate cash drawer balances through diligent record-keeping.
  • Educated customers on promotions and loyalty programs to enhance engagement.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Education

Bachelor of Science - Nursing

Galen College of Nursing
Sharonville, OH
01-2029

High School Diploma -

Batavia High School
Batavia, OH
05-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Very Flexible
  • Problem resolution
  • Call center experience

Certification

  • First Aid/CPR Certified
  • Tanning Certified

Timeline

Customer Service Representative

Planet Fitness Gym
03.2025 - Current

Cleaner

Oh So Clean
05.2024 - 08.2024

Housekeeper

Continental Manor
02.2023 - 10.2023

Customer Service Representative

Party City
05.2022 - 11.2022

Bachelor of Science - Nursing

Galen College of Nursing

High School Diploma -

Batavia High School

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